Maria Rosana Abalos
Brunswick West,Australia
Summary
Aspiring to pursue a career as a Teacher's Aide, I am driven by an unwavering passion for education and a deep-seated commitment to empowering students to reach their full potential. With a genuine appreciation for the transformative impact that education can have on young minds, I am dedicated to fostering a nurturing and inclusive learning environment where every student feels valued and supported. Having closely observed the dynamic and diverse nature of today's classrooms, I am inspired to contribute my skills and enthusiasm to assist both teachers and students in their educational journey.
Overview
10
10
years of professional experience
Work History
Educational Support Staff - Casual
Brunswick North West Primary School
Brunswick, Australia
02.2022 - Current
- Identifying and responding to the additional needs of students.
- Provided support to teachers in the classroom by assisting with student instruction, monitoring behavior and providing additional help when needed.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Provided individualized attention to struggling students through one-on-one tutoring sessions.
- Attended parent-teacher conferences to provide assistance to teachers preparing reports or discussing student progress with parents.
- Supported students during recess and lunch periods by supervising playground activities and ensuring safety regulations were followed.
Waitress
Okami Brunswick
Brunswick, Australia
03.2022 - 01.2023
- Provide excellent customer service
- Greet customers and present menus
- Take and serve food/drinks orders
- Maintain a clean and organised restaurant
- Arrange table settings
- Stock control and ordering.
Casual Asst. Educator
Moreland Community Child Care Centre
06.2021 - 06.2022
- Prepare and supervise play and learning activities
- Maintain a safe, clean and appealing environment
- Observe and record children's learning and development
- Liaise with parents and other professionals
- Support the participation of children with extra needs in the program
- Perform basic first aid in emergencies
- Help children with daily routines and promote health and safety concepts
- Guide and promote positive social interactions between children.
Director for Marketing - Volunteer basis
Filipino-Australian Student Council (FASTCO)
09.2021 - 01.2022
- Determine target market and identify their needs
- Set measurable goals that are aligned to the organisation's mission and vision
- Identify and organise social media strategies to connect with the audience and reach potential markets
- Build partnerships that can help to expand and achieve the organisation's mission
- Create a marketing plan and present it to the executive community for feedback and approval.
Waitress
Cucina Italian
Melbourne, Australia
06.2019 - 03.2020
- Customer service focused
- Maintaining a clean and productive work environment
- Ensuring strict quality control of products served
- Food and beverage service
- Attending tables and ensuring customer satisfaction
- Taking payments
- Handling customer complaints
- Strictly adhering to OHS and HACCP food, sanitary, and safety standards.
Customer Service Representative and Account Specialist
RMS Collect Phils. Inc. an Iqor Company
Clark Freeport Pampanga, Philippines
06.2018 - 03.2019
- Attracting potential customers by answering product and service questions, suggesting information about other products and services
- Opening customer accounts and updating or building databases
- Maintaining customer records by updating account information
- Resolving product or service problems end to end by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and lastly following up to ensure successful resolution
- Maintaining financial accounts by processing customer adjustments
- Upselling potential products or services to management by collecting customer information and analyzing customer needs
- Preparing product or service reports by collecting and analyzing customer information
- Contributing to a positive team environment
- Working to and monitoring KPIs and performance metrics.
Registrar/Asst. Administrator and Part-time Instructor
Asian Institute of Science and Technology
06.2015 - 03.2018
- Administrator responsible for student records and class enrolment
- Maintaining the academic records of all students, planning and implementing the registration process for classes
- Coordinating time and locations for class meetings and resolving scheduling conflicts with other administrators
- Compile enrolment statistics and advise students regarding scholarship eligibility
- Advising students on how to meet distribution and graduation requirements and resolving issues related to individual academic records, such as credit attribution
- Keeping records of all college classes and curriculum prerequisites, determining students' graduation eligibility, planning commencement activities, and preparing information such as honors lists, transcripts, and class rankings.
Assistant Restaurant Manager
Jollibee Foods Corporation
Tarlac City, Philippines
09.2014 - 02.2015
- Observes standard operating procedures
- Prepares Daily sales target and ensures the smooth flow of operations
- Manages crew/staff performance
- Supervises the daily operations and make corrective action for any deviations
- Prepare reports and collect sales data in the POS
- Communicate with prior shift supervisor and ensure end of day reporting is done.
Education
Certificate - Supporting Student Behaviour
Victorian Deaf Education Institute
Victoria07-2024
Diploma of Early Childhood Education and Care -
Southern Cross Education Institute
10.2022
Certificate in Leadership and Management -
Windsor College
Melbourne, VIC05.2020
Bachelor of Science - Hospitality Administration And Management
Holy Angel University
Angeles City, Philippines04.2014
Skills
- Collaboration and teamwork
- Interpersonal communication
- Flexibility and adaptability
- Ability to use educational technology effectively
- Knowledge of personalised learning plan
- Familiarity with special education support
- Emotional intelligence and critical thinking
- Classroom management
- Organisational skills - project and time management
- CPR/First Aid Certification
References
- Audrie Sexton McGuire, Administration Officer BNWPS, Audrie.Sextonmcguire@education.vic.gov.au
- Ann Laming, Primary Teacher,/ Ann.Laming@education.vic.gov.au
- Bernadetta Martella, BNPW OSHC Administrator,/ Bernadetta.Martella@education.vic.gov.au
Timeline
Waitress
Okami Brunswick
03.2022 - 01.2023
Educational Support Staff - Casual
Brunswick North West Primary School
02.2022 - Current
Director for Marketing - Volunteer basis
Filipino-Australian Student Council (FASTCO)
09.2021 - 01.2022
Casual Asst. Educator
Moreland Community Child Care Centre
06.2021 - 06.2022
Waitress
Cucina Italian
06.2019 - 03.2020
Customer Service Representative and Account Specialist
RMS Collect Phils. Inc. an Iqor Company
06.2018 - 03.2019
Registrar/Asst. Administrator and Part-time Instructor
Asian Institute of Science and Technology
06.2015 - 03.2018
Assistant Restaurant Manager
Jollibee Foods Corporation
09.2014 - 02.2015
Certificate - Supporting Student Behaviour
Victorian Deaf Education Institute
Diploma of Early Childhood Education and Care -
Southern Cross Education Institute
Certificate in Leadership and Management -
Windsor College
Bachelor of Science - Hospitality Administration And Management
Holy Angel University
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