Maria Victoria Ramos
Preston,VIC
Summary
Motivated individual with experience in customer service and tourism. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Melbourne Skydeck
Journey Benyond
12.2021 - Current
- Customer services, manipulation of: VR games, Edge experience Payment methods (TransBank / cash machines), computer systems sale of products and services.
Solar panels sellers Company
CLIMASOLAR
05.2021
- Customer services, Promoting & marketing the product
- Face to face appointment setting
- Door knocking, explaining the program
- Appointment setting.
Restaurant French food
THE FRENCH MILK BAR
10.2018
- Waitress, take customer orders move their dishes from the kitchen to the tables
- General cleaner: general cleaning duties, dishwashing
- Cleaning of commercial kitchens and dining rooms, being responsible for the proper use of chemicals for each area and kitchen equipment.
Ski resort
EL COLORADO
03.2013 - 09.2018
- Costumer service and Sales agent
- Coordination for the apartments being rented to the clients
- Customer service, with a direct contact with the clients
- Sale of products and services (class tickets and events related to the Ski Center).
Education
Certficate in Marketing And Communication - Marketing
GREENWICH COLLEGE MELBOURNE CBD
Melbourne, VIC05.2024
Diploma of Project Manager -
GREENWICH COLLEGE
01.2020
Tourism and Passenger Service -
PLAYA ANCHA UNIVERSITY
01.2011
Skills
- Customer Engagement
- Professional Networking
- CRM Systems
- Competitor Analysis
- Marketing Strategies
- Cash Handling
- Customer Service
- Staff Development
- Staff Training
- Computer Skills
Languages
Spanish - native
English - advance
Abstract
With 17 year of experience in hospitality and customer service, I am a flexible, motivated, and have an eye for the details. I have a strong work ethic and respect for cultural values. I am reliable, team worker, able to multi task, punctual, fast learner and efficient. I have also a friendly and easy going personality.
Visa
Student
References
James Brown,
M: 0406306199
James.Watts@melbourneskydeck.com.au
Theatre, live musics, travels, trips, live music, paint, among others.
I really enjoy art and entertainment. I like plays, operas, and live music. I like to read and garden with my vegetables in my home.
I also love traveling and discovering new places, I like traveling, hiking, and having barbecues with friends and family.
Timeline
Melbourne Skydeck
Journey Benyond
12.2021 - Current
Solar panels sellers Company
CLIMASOLAR
05.2021
Restaurant French food
THE FRENCH MILK BAR
10.2018
Ski resort
EL COLORADO
03.2013 - 09.2018
Certficate in Marketing And Communication - Marketing
GREENWICH COLLEGE MELBOURNE CBD
Diploma of Project Manager -
GREENWICH COLLEGE
Tourism and Passenger Service -
PLAYA ANCHA UNIVERSITY
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