Stephanie Ritchie
Summary
Since becoming a beauty therapist, I Found my passion for skincare and facial treatments. I enjoy the holistic approach whilst working with my clients.
I am self motivated and able to use my initiative whilst taking direction.
I have excellent communication skills and am sufficient in maintaining a clean work environment.
I strive to pursue excellent customer service whilst using great products.
Overview
15
15
years of professional experience
Work History
Cleaner
Sharon Shannon
Erina, NSW
Beauty services
Self Employed Services
Bateau Bay, NSW
06.2022 - Current
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Developed loyal clientele through exceptional service, resulting in increased repeat business and word-of-mouth referrals.
- eyebrow waxing and tinting
- eyelash tinting and lifting
- manicure and pedicures
- hot stone and Indian head massage
- spray tans
- facials
- Algology range of products use. These products are organic and are of a seaweed base.
- I use a holistic and a natural approach when assessing the needs of my clients. Prioritising their needs is tantamount to providing a complete service.
Yoga Instructor
Yvonne Hargreaves
Butler WA
04.2015 - 06.2018
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Led up 3 classes per week.
- Increased clientele satisfaction by regularly seeking feedback on class content, pacing, and instructor performance.
Manager at BCBC cafe
Scott Woods Designs
West Gosford, NSW
01.2012 - 11.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Manager for Hungry Wolfs
Francesca Starkey
Wyoming NSW
03.2009 - 12.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Certificate IV - Hairdressing
Contour College
Tuggerah, NSW02.2024
Diploma of Beauty Therapy - Beauty Therapy
Contour College
Tuggerah11.2023
Certificate IV - Beauty Therapy
Contour College
Tuggerah, NSW04.2022
Certificate III - Business Administration And Accounts
Ourimbah Campus
Ourimbah, NSW02.2011
Skills
- Waxing services
- Dye and Tint Application
- Skincare product knowledge
- Sales and Upselling
- Anti-aging treatments
- Client consultation abilities
- Nail Treatments
- Waxing and hair removal techniques
- Deep Tissue Massage
- Appointment Scheduling
- Hot Stone Massage
- Chemical peel experience
- Advanced facial treatments
- Eyebrow shaping precision
- Expert massage techniques
- Skin analysis competency
- Tool sterilization knowledge
- Aromatherapy understanding
- Spa Treatment Coordination
- Sensitive skin care
- Holistic care techniques master
- Makeup application proficiency
- Customer Service
- Products knowledge
- Skin analysis
- Customer Consultation
- Flexibility and Adaptability
- Inventory Control
- Customer Engagement
- Paperwork management
- always ready to learn and implement new skills
My end goal is to gain enough experience to become a beauty therapist educator.
My end goal is to gain enough experience and knowledge to become a beauty therapist educator.
Timeline
Beauty services
Self Employed Services
06.2022 - Current
Yoga Instructor
Yvonne Hargreaves
04.2015 - 06.2018
Manager at BCBC cafe
Scott Woods Designs
01.2012 - 11.2014
Manager for Hungry Wolfs
Francesca Starkey
03.2009 - 12.2012
Cleaner
Sharon Shannon
Certificate IV - Hairdressing
Contour College
Diploma of Beauty Therapy - Beauty Therapy
Contour College
Certificate IV - Beauty Therapy
Contour College
Certificate III - Business Administration And Accounts
Ourimbah Campus