Marie Ganino
ROWVILLE
Summary
Professional counsellor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within a team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Counselor
Redefine Life Boronia
02.2021 - Current
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
- Guided clients in developing skills and strategies for dealing with problems.
- Designed safe and supportive environment for clients to discuss issues.
Owner / Manager in Hair and Beauty
Goddess Skin n Hair
08.2018 - 01.2020
- Demonstrated success in growing revenue and driving profitability in the Hair & Beauty Industry
- Sold three salons at profit within a2-3 year turnaround
- Key success factors in growing salon profits included staff mentoring / coaching, personal development and success mindset development of staff, providing ongoing education and skills growth opportunities to staff, streamlining processes and consistent client relationship building
- Achievements:
- Grew salon from1 to3 employees in a short period of time
- Designed Training & Development plans to enable more advanced career growth for staff by aligning with L’Oreal who offered the best education in the industry
- Paid for3 courses per year for staff which increased motivation, engagement and reduced staff turnover
- Grew staff engagement by participating in and attending hair and fashion shows both locally and interstate
- Consistently achieving around62% in client retention
Owner / Manager in Hair and Beauty
Bella Donna Hair Studio
08.2016 - 08.2017
- Grew revenue from $2k / week to $7.5k per week by maximizing every billable space
- Purchased salon for $30k and sold for $80k
- Increased staff from1 to3 employees and designed training and career growth plans through partnerships with L’Oreal and Eleven
- All staff remained until business was sold
Owner / Manager in Hair and Beauty
The Glam House
01.2014 - 02.2016
- Led existing team to improve customer retention and staff engagement through one to one staff mentoring and team coaching initiatives
- Developed partnership with a local promotion company to create targeted promotions and product offerings to meet local community demand which resulted in consistently achieving79% in client retention
- Articulated annual sales targets to staff and supported them in outlining ways to achieve individual and overall operational targets
- This resulted in revenue growth from $3.5k / week to $10.5k / week
Click Energy
04.2012 - 09.2013
- Conceptualised, developed and delivered training programs to staff in the areas of sales, quality assurance and compliance which resulted in ongoing new business
- Grew the team from20 FTE to50 FTE within6 months growing sales, revenue and securing5 new contracts with Energy Australia
- Deployed new campaigns and increased performance of existing campaigns growing campaigns from3 to11 in7 months
- Developed and implemented Performance Management Plans and provided one-to-one coaching and group team development which resulted in low staff turnover (attrition rate of2%) and positive employee assessment reviews
- Managed the Call Centre for3 years working directly with the GM and CEO
- Built a call engagement tool which was rolled out to50 staff and helped increase client base from100,000 to500,000 in2 years
- Interviewed and recruited staff and created progress improvement plans to ensure ongoing development and progress improvement
Telstra
03.2005 - 12.2011
- As Campaign Specialist in2011, managed up to30 marketing campaigns achieving all targets by building strong relationships with Marketing and Sales Personnel
- As Performance Lead (from2008 to2011) had oversight of Performance Management and Training Requirements for a Call Centre of180 FTE
- Developed new Coaching and Mentoring Programs which was adopted across the organisation and resulted in improved productivity, performance and staff retention
- Facilitated upskill sessions for team leaders and consultants helping them in ongoing development of their teams
- Awarded Team Leader of the month in May2006
Education
Diploma - Counselling
Open Colleges
Online12-2021
Cert III - Fitness
AIPT
Cert IV - Personal Training
AIPT
Cert IV - Facilitating
Inspire Education
Cert III - Hair Styling and Hair Design
Box Hill Institute
01.2000
Skills
- Client Relationship Building
- Building rapport
- Behavior monitoring
- Client needs assessment
- Client counseling
- Counseling and coaching
Summary of earlier roles
- Apr2002 to Feb2005 – Salon Owner & Manager – Higher Image Hair Studio
- 1997 to2002 – Apprentice / Hairdresser – Second Avenue Hair & Beauty
Training at Telstra Corporation (between2005 and2012)
- Frontline Leadership, Training & Development
- Managing Performance
- Coaching Performance
- Managing Change
- Communication Part1 and2 Leadership
Timeline
Counselor
Redefine Life Boronia
02.2021 - Current
Owner / Manager in Hair and Beauty
Goddess Skin n Hair
08.2018 - 01.2020
Owner / Manager in Hair and Beauty
Bella Donna Hair Studio
08.2016 - 08.2017
Owner / Manager in Hair and Beauty
The Glam House
01.2014 - 02.2016
Click Energy
04.2012 - 09.2013
Telstra
03.2005 - 12.2011
Cert III - Fitness
AIPT
Cert IV - Personal Training
AIPT
Cert IV - Facilitating
Inspire Education
Cert III - Hair Styling and Hair Design
Box Hill Institute
Diploma - Counselling
Open Colleges
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