Marie Rachelle Chiffonne
Phillip,Australia
Summary
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting office performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
17
17
years of professional experience
Work History
Practice Manager
Capital Urology Centre
04.2024 - Current
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
Patient Services Manager
Calvary John James Hospital
06.2021 - 11.2024
- Developed strong relationships with insurance providers to expedite claims processing and reduce financial burdens for patients.
- Streamlined patient flow through optimised appointment scheduling and resource allocation, leading to reduced wait times.
- Increased patient retention rates by providing exceptional customer service and promptly addressing concerns.
- Proactively managed potential conflicts between patients, families, and healthcare providers to maintain a positive environment.
- Implemented policies and procedures to ensure compliance with healthcare regulations and maintain a safe environment.
- Enhanced staff performance through regular training and effective communication.
- Managed department budgets effectively, balancing cost control with high-quality patient care.
- Evaluated staff performance regularly, implementing targeted development plans to address areas for improvement.
- Fostered a positive work environment that boosted employee morale and encouraged teamwork and open communication.
- Conducted regular audits of clinical operations to ensure adherence to regulatory quality standards.
- Ensured timely completion of administrative tasks, including billing, insurance verification, and record management.
- Maintained patient confidentiality in all communications.
- Recruited, hired, trained, and supervised all staff, while providing ongoing development and continuing education opportunities.
Border Force Officer
Department of Immigration and Border Force Protection
09.2016 - 06.2023
- Processing arriving and departing passengers.
- Serving as a Roaming and Smart Gate Officer and Marshall.
- Administering the Tourist Refund Scheme.
- Entering data into the Integrated Cargo System.
- Managing emails for the Detention Health Centre.
- Training on facial recognition and new generation smart gate technology.
- Examining baggage and personal items to ensure compliance with customs regulations.
- Validating immigration documents and reporting discrepancies to authorities.
- Evaluating shipments, determining duties and taxes, and informing individuals of their liabilities.
- Completed investigations of applications for refunds of duties or mitigation of assessed penalties.
Administration Officer
Calvary John James Hospital
06.2017 - 05.2021
- Performed wide-ranging administrative, financial and service-related functions.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Increased customer service success rates by quickly resolving issues.
- Volunteered to help with special projects of varying degrees of complexity.
Corporate Supervisor
Catercrew Pty Ltd
09.2014 - 01.2017
- Enhanced employee productivity by implementing comprehensive training programs and offering professional development opportunities.
- Established a positive work culture that promoted open communication, teamwork, and employee engagement across all levels of the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organised, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
APS 1 Data Entry Officer (Non Ongoing)
Australian Bureau Of Statistics
03.2015 - 04.2015
- Ensured seamless communication between departments by accurately entering relevant information into shared databases.
- Contributed towards process improvements through regular feedback/reporting on encountered challenges or suggestions for optimization.
- Streamlined the data entry process for improved efficiency and faster completion of tasks.
- Reduced errors in data entry by consistently reviewing inputted information and making necessary corrections.
- Maintained an organized workspace with a focus on efficiency, promoting a positive work environment amongst colleagues.
Support Worker
City of Glen Eira Council
08.2013 - 12.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centred care techniques.
Accounts Administrator and Payroll Officer
AAA Multi Repairs Services Pty Ltd
09.2012 - 06.2013
- Maintained accurate records of all transactions, ensuring compliance with company guidelines and local regulations.
- Assisted in budget preparation, providing accurate account balances and expense projections.
- Collaborated with other departments to resolve accounting discrepancies and maintain a cohesive financial environment.
- Ensured timely financial reporting through diligent data entry and reconciliation efforts.
- Simplified month-end closing process by creating detailed reconciliation reports for management review.
- Enhanced financial accuracy by streamlining the accounts payable and receivable processes.
- Reviewed incoming compliance items for conformity with governing documents.
- Encouraged networking and collaboration across functions and businesses.
- Streamlined payroll processing with meticulous timesheet verification, ensuring employees received accurate compensation on time.
Customer Support/Emergency Relief Officer
Travellers Aid Australia
04.2009 - 06.2012
- Providing high-quality customer service to the public in a fast-paced, demanding environment.
- Respectfully and confidentially resolving conflicts while maintaining the privacy of individuals.
- Effectively communicating with and assisting individuals with disabilities.
- Connecting ex-offenders and individuals struggling with addiction to rehabilitation resources.
- Working with individuals experiencing social hardship.
- Developing policies and programs to address mental health, homelessness, disability, and cultural diversity.
- Assessing and responding to crisis situations.
- My experience as a Qualified Non Interest Loans Scheme Officer also demonstrates my commitment to assisting those in need.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Coordinated operations with other emergency service groups.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
Student Volunteer
Australian Red Cross
02.2008 - 08.2008
- Developing the 2008 youth project on "Disaster Preparedness in China".
- Creating lesson plans and fact sheets for primary and secondary schools.
- Developing educational resources.
- Mapping curriculum for the Department of Education of Australia.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Promoted environmental awareness with educational workshops and hands-on activities.
Student Volunteer
Ed Care Box Hill Hospital
02.2008 - 08.2008
- Provide emotional assistance to patient's families in the Emergency Department.
- Actively listening to ease distress and anxiety experienced by the patients during their stay in the department.
- Working cooperatively with the staff to ensure that the needs of patients and their families are being met.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations.
- Demonstrated adaptability by quickly adjusting to changing circumstances or unforeseen challenges.
- Maintained tidy and organised environment to comply with cleanliness standards.
Education
Diploma of Counselling
11-2023
Diploma of Leadership And Management
11-2022
Sign Language Level 3 -
Vicdeaf Victoria
12.2011
Certificate III - Disability Work
Chisholm Institute
12.2010
Certificate III - Aged Care Work
Alpha and Omega Academy
12.2008
Diploma - Community Welfare Services
Cambridge College
12.2008
Skills
- Medical Practice Management
- Healthcare Administration
- Collaborative Team Management
- Financial Administration
- Accuracy and attention to detail
- Cross-Cultural Understanding
- Task Coordination
- Self-Driven Work Ethic
- Staff management
- Privacy Management
Other Qualifications
- Cross Cultural Awareness and Communication Training
- Mental Health & Drug & Alcohol Certificate
- Motivational Interviewing HACC Training
- Dementia Education
- Mental Illness Awareness Certificate
- Responsible service of Alcohol
- Child Protection Training
- Facial Recognition Training
- Fire Evacuation Training
- Interpret and apply medical terminology appropriately
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Practice Manager
Capital Urology Centre
04.2024 - Current
Patient Services Manager
Calvary John James Hospital
06.2021 - 11.2024
Administration Officer
Calvary John James Hospital
06.2017 - 05.2021
Border Force Officer
Department of Immigration and Border Force Protection
09.2016 - 06.2023
APS 1 Data Entry Officer (Non Ongoing)
Australian Bureau Of Statistics
03.2015 - 04.2015
Corporate Supervisor
Catercrew Pty Ltd
09.2014 - 01.2017
Support Worker
City of Glen Eira Council
08.2013 - 12.2014
Accounts Administrator and Payroll Officer
AAA Multi Repairs Services Pty Ltd
09.2012 - 06.2013
Customer Support/Emergency Relief Officer
Travellers Aid Australia
04.2009 - 06.2012
Student Volunteer
Australian Red Cross
02.2008 - 08.2008
Student Volunteer
Ed Care Box Hill Hospital
02.2008 - 08.2008
Certificate III - Aged Care Work
Alpha and Omega Academy
Diploma - Community Welfare Services
Cambridge College
Diploma of Counselling
Diploma of Leadership And Management
Sign Language Level 3 -
Vicdeaf Victoria
Certificate III - Disability Work
Chisholm Institute
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