Open To Work
Marie Tame
Throsby,Australia
Summary
Dynamic Centre Director at Busy Bees, with a proven track record of building strong relationships, enhancing team performance, and improving operational efficiency.
Possesses strong leadership skills and excels at fostering a collaborative, team-oriented environment that drives productivity and success. Highly skilled in addressing concerns with empathy and effectiveness, ensuring a positive, supportive workplace culture.
Instrumental in developing initiatives and implementing strategies to elevate center performance. A passionate advocate for staff engagement and client satisfaction, consistently striving for excellence in service delivery.
Experienced in risk assessment, conflict resolution, and ensuring compliance with regulatory standards, all while maintaining a focus on delivering high-quality early childhood education.
Quick to acquire and apply new knowledge, with a passion for continuous learning, and an ability to successfully lead through change.
Eager to contribute to a dynamic team and support broader organizational goals with energy, innovation, and commitment.
Overview
16
16
years of professional experience
Work History
Centre Director
Busy Bees
AMAROO, Australian Capital Territory
03.2024 - Current
- Conducted regular staff meetings to discuss department objectives and goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured compliance with local, state, and federal regulations.
- Engaged in community outreach initiatives aimed at increasing awareness about services offered by the center.
- Implemented campaigns and promotions to help with developing goods and services.
- Maintained compliance with legal requirements and applicable guidelines.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and deepened relationships with center children and families.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored financial performance of the organization against established targets.
- Identified areas of improvement and implemented corrective measures where necessary.
- Coordinated professional development opportunities for staff members.
- Implemented strategic plans to enhance overall productivity of the organization.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Designed performance metrics to track progress and strategic business goals.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Tracked and replenished inventory to maintain par levels.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
- Negotiated contracts with vendors providing goods and services needed by the organization.
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Structured HR consulting services to support clients during organizational developments and changes.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Coordinated with other departments to ensure efficient operations within the center.
- Provided guidance on professional development opportunities for staff members.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Developed and managed annual operating budget for center.
- Established policies and procedures related to center operations.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Assisted in developing strategies to increase revenue streams for the center.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Planned special events such as seminars, workshops and conferences held at the center.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Managed household errands and other essential duties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
Assistant Manager
Busy Bees
Canberra Airport, Australian Capital Territory
02.2021 - 03.2024
- Assisted in developing operational strategies to improve efficiency and productive operations.
- Collaborated with senior management on developing strategic plans for achieving business goals using SMART processes.
- Ensured compliance with safety regulations and company policies.
- I interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively, including any issues arising from sick staff, resulting in ratio concerns.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met, especially with compliance.
- Supervised daily operations, including scheduling shifts and assigning daily duties.
- Developed a system for tracking inventory and ordering supplies as needed, especially with toilet paper and nappies.
- Delegated work to staff, setting priorities and goals.
- Utilized various software and tools to streamline processes and optimize performance in the classroom and within the compliance processes.
- Planned and led team huddle meetings to support the educational leader, review results, and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency and quality, such as children's daily stories, before they are sent out to families on Story Park.
- Supported the manager in training sessions for new educators to familiarize them with the workplace environment. Supporting the delivery of training to improve employee effectiveness and address areas of weakness.
- Supported the manager in organizing team activities to build camaraderie and foster a pleasant workplace culture.
- Reviewed employee performance, and provided ongoing feedback and coaching to improve performance.
- Provided guidance and support to all educators on daily tasks, projects, and classroom objectives.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
- Established processes for monitoring families' satisfaction, such as feedback questions and NQS reviews.
- Resolved family inquiries and complaints requiring management-level escalation.
- Communicated regularly with families to gain insights into their and our children's needs.
- Assisted with family requests and answered questions to improve satisfaction.
- Recognised by management for providing exceptional customer service, which led to the promotion to support other Service Managers within the ACT area.
Lead Educator
Busy Bees
Canberra Airport, Australian Capital Territory
08.2017 - 03.2024
- Worked well independently and on a team to solve problems.
- Serve as a friendly, hardworking, and punctual employee.
- Leading and supporting educators in developing their skills when working with children, building better relationships, and supporting the children for whom they care.
- Complying with all the company policies and procedures.
- Caring for all children in our care, ensuring the NQS, and EYLF requirements are met.
- Create engaging educational programs for children aged 0 to 6 years old.
- Completing daily reports, weekly reports, and monthly programming.
- Continuing own personal reflections and evaluations as part of the ongoing cycle of learning and as part of my ongoing learning and development of my role.
- Completing all relevant paperwork, including, but not limited to, medication forms, illness records, risk assessments, allergy, and dietary information forms, and more.
- Continually building relationships with children, parents, caregivers, and educators to build trust and credibility.
- Helping children with daily routines such as toileting, dressing, eating, and sleeping.
- Guiding children's behavior and social development.
- Supervising and assisting children with play, individually and as a group, ensuring their physical safety at all times.
- Maintaining a safe, clean, and appealing environment for the children's interests.
- Responsible person for opening and closing the center or when the Service Manager and Assistant Manager are off-site.
Babysitter/Nanny
FIND A BABYSITTER
NSW/ACT
08.2016 - 12.2019
- Proactive care and support for families with babies, toddlers, and children.
- Preparing activities and games for the children to make everyday activities educational.
- Creating a safe and positive environment for children's daily routines, including completing homework, bathing, and feeding.
- Kept records of daily observations and information about activities, meals served, and medications administered.
- Minimised TV and mobile device time by engaging children with games and physical books.
- Organising playdates with other children and providing supervision during outdoor activities.
- Transporting children to school, sports activities, or other engagements when necessary.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Open and effective communication with parents, sharing children's stories and special achievements, discussing any concerns, and collaboratively finding solutions where required.
Early Childhood Educator Support
ACTIVE KIDS GROUP - ROSEBAY COTTAGE
Rosebay, Sydney
08.2016 - 07.2017
- Complying with all the company policies and procedures relating to health and safety, hygiene, and medication, etc.
- Collaborated with other educators to apply and renew our collective knowledge of the Early Years Learning Framework and National Quality Framework, including the National Quality Standards.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Observed children for signs of illness, injury, and emotional distress, and supported them accordingly.
- Contributed to creating a program based on developmental milestones and interests set out by the Early Years Framework.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Provided guidance on personal hygiene habits, such as hand washing.
Early Childhood Educator Support
THE PREP SCHOOL DOUBLE BAY
Double Bay, Sydney
01.2016 - 08.2016
- Collaborated with other educators to apply and renew our collective knowledge of the Early Years Learning Framework and National Quality Framework including the National Quality Standards.
- Duties are the same as above role.
Program and Events Manager
Softacare
NSW/QLD
05.2009 - 08.2015
- Program Manager and founding member of the Softacare Committee, responsible for consistently creating and delivering high-quality, creative art events, 'Xpress Program,' for children and young people in foster care and kinship care.
- Initiated and developed Softacare's flagship 'Xpress' program, and led 17 successful events across NSW and QLD, touching the lives of over 300 children in care.
- Presented at the National Foster Carer Conference 2014, and partnered with the CREATE Foundation to deliver the youth participation workshops for the conference.
- I won a scholarship to study an Events Management intensive short course at UNSW.
- Created and implemented an events team, including recruitment and capability building, culminating in a team of four event coordinators and one facilitator manager.
- I planned the event calendar and themes each year, scoping and managing the end-to-end logistics of delivering each event.
- Built relationships with key partners and stakeholders, such as foster care agencies, government bodies, service providers, creative arts facilitators, and other charities.
- Assessed risk management, including OH&S across different venues, privacy, OOHC standards, volunteer management and training, and food handling.
- Created and maintained Softacare's vision and strategy.
- Governed all procedures concerning working with children in Out-of-Home Care.
- Actively involved in all strategy development decisions.
- Recruited and trained effective members for my team.
- Set clear goals, and coached members of my team to achieve program objectives.
Corporate Events Waiter and Supervisor
NOSH HOSPITALITY
Sydney, NSW
09.2012 - 01.2015
- Company Overview: NOSH Hospitality is Sydney's premier corporate hospitality agency, with an extensive and high-profile client portfolio.
- Employee of the Month four times, selected from 500 employees.
- Handpicked to personally serve John Howard, Kevin Rudd, Julia Gillard and Tony Abbott at events due to my professionalism and elite service.
- Continually selected to do high-profile events and lunches for key clients such as Tresscox Lawyers, Jestpac, Macquarie Bank, Baker and Mackenzie, Town Hall, and ANZ Arena.
- NOSH Hospitality is Sydney's premier corporate hospitality agency, with an extensive and high-profile client portfolio.
Education
Advanced Diploma - Diploma in Early Childhood Education and Care
MEGT Institute
Sydney, NSW, Australia07.2017
Event Management - Event Management Essentials - intensive
University of NSW
Sydney, NSW, Australia09.2014
Certificate IV - Human Resources
Bridge Business College
Sydney, NSW, Australia08.2011
Certificate IV - Business
Bridge Business College
Sydney, NSW, Australia04.2011
BTEC National Diploma - Performing Arts - Distinction
East Berkshire College
Langley, Slough, UK07.1998
Skills
- Planning and implementing activities
- Creative arts programming
- Developing rapport with all people, including children, families, and supporting educators
- Caring for children in out-of-home care
- Regulatory compliance skills
- Risk assessment and mitigation management
- First Aid and Anaphylaxis, Asthma Management
- Caring for children from 0 to 5 years old
- Excellent communication
- Active listening
- Family relations, customer service, and relationship building
- Staff training, development, and performance evaluation management
- Team leadership skills and staff management
- Conflict resolution and problem solving
- Performance evaluation and monitoring
- Schedule management
- Community engagement
- Payroll administration and timekeeping
- Staff hiring and human resources engagement
- Task prioritization, delegating work, and multitasking abilities
- Inventory management
- Quality assurance and classroom oversight
- Budget control and client account management
- Operational efficiency and project management
Volunteer Experience
Program and Events Manager, Softacare, NSW/QLD, 05/01/09, 08/31/15, Responsible for creating and delivering high-quality creative art events for children in foster care., Initiated and developed Softacare's flagship X'press program., Presented at the National Foster Carer Conference 2014., Created and maintained Softacare's vision and strategy.
References
- Meghan Webb Wagg, noogie72@hotmail.com, 00431 977 521
- Wendy John, wendy_john@live.com.au, 0406 977 066
- Melanie Te Waite, 0421 998 301
Personal Information
Title: Assistant Manager
Links
Softacare - Xpress Events, Softacare Xpress Events over the years
Affiliations
- Dancing
- Listening to music
- soiclaising
- eating out
- Community work
- helping others
Accomplishments
- Dance awards
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkLocation Preference
RemoteHybridOn-SiteSalary Range
$50/hr - $1000/hrTimeline
Centre Director
Busy Bees
03.2024 - Current
Assistant Manager
Busy Bees
02.2021 - 03.2024
Lead Educator
Busy Bees
08.2017 - 03.2024
Babysitter/Nanny
FIND A BABYSITTER
08.2016 - 12.2019
Early Childhood Educator Support
ACTIVE KIDS GROUP - ROSEBAY COTTAGE
08.2016 - 07.2017
Early Childhood Educator Support
THE PREP SCHOOL DOUBLE BAY
01.2016 - 08.2016
Corporate Events Waiter and Supervisor
NOSH HOSPITALITY
09.2012 - 01.2015
Program and Events Manager
Softacare
05.2009 - 08.2015
Advanced Diploma - Diploma in Early Childhood Education and Care
MEGT Institute
Event Management - Event Management Essentials - intensive
University of NSW
Certificate IV - Human Resources
Bridge Business College
Certificate IV - Business
Bridge Business College
BTEC National Diploma - Performing Arts - Distinction
East Berkshire College