Marie Tjhim-Plant
Crib Point,VIC
Summary
Proven professional with extensive experience at The Bays Healthcare Group Inc, excelling in elderly care support and effective communication. Demonstrated success in enhancing client well-being and satisfaction through innovative problem-solving and exceptional organizational skills. Achieved significant improvements in client health outcomes and service efficiency, showcasing a results-driven approach and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Lifestyle Assistant
The Bays Healthcare Group Inc
11.2011 - Current
- Assist with diversions therapy
- Work with culture diversional clients
- Work with elderly people
- Provide services to elderly people with complex needs including dementia
- Support individuals health and emotional well-being
Personal Care Assistant
The Bays Healthcare Group Inc
11.2011 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Cleaner
Western Commercial Cleaning
05.2010 - 10.2011
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Officer
Crib Point GPO
03.2008 - 05.2011
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Education
Certificate IV - Health Administration
Institute of Health And Nursing Australia
Melbourne, VICCertificate IV - Leisure And Health
Pragmatic
Frankston, VIC01.2014
Certificate III - Home And Community Care
Pragmatic
Frankston, VIC12.2011
Certificate III - Aged Care
Pragmatic
Frankston, VIC12.2011
Certificate III - Front Line Management
Pragmatic
Frankston, VIC12.2011
Skills
- Household Management
- Calendar Management
- Personal Shopping
- Elderly care support
- Community Resources
- Client Needs Assessment
- Appointment Coordination
- Behavior Modeling
- Client Records Management
- Client assistance
- Customer Service
- Problem-Solving
- Time Management
- Organizational Skills
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Lifestyle Assistant
The Bays Healthcare Group Inc
11.2011 - Current
Personal Care Assistant
The Bays Healthcare Group Inc
11.2011 - Current
Cleaner
Western Commercial Cleaning
05.2010 - 10.2011
Customer Service Officer
Crib Point GPO
03.2008 - 05.2011
Certificate IV - Health Administration
Institute of Health And Nursing Australia
Certificate IV - Leisure And Health
Pragmatic
Certificate III - Home And Community Care
Pragmatic
Certificate III - Aged Care
Pragmatic
Certificate III - Front Line Management
Pragmatic
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