Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marie Zaki Abdeilmaseh

Marie Zaki Abdeilmaseh

Revesby,NSW

Summary

Experienced social worker/chancellor with over 17years of experience in community work. Excellent reputation for resolving problems, improving clients satisfaction, and driving overall operational improvements. Consistently saved time while increasing quality of services.

Overview

28
28
years of professional experience

Work History

Business Manager

Talented Care PTY LTD
Revesby, NSW
12.2021 - Current
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted with the hiring process and training of new employees.
  • Improved business profits through innovative cost containment and revenue generation techniques.
  • Oversaw and improved deliveries through proactive coordination of daily operations.

Social Worker Case Manager

Effective Counseling And Social Work Services
Luddenham, NSW
03.2021 - Current
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
  • Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Business Support Coordinator

Hope Care Ability Services
Revesby, NSW
12.2019 - Current
  • Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
  • Held meetings to communicate new policies and procedures to appropriate personnel.
  • Identified and managed service risks within the company, recommending best practice enhancements and guidelines updates.
  • Liaised with the human resource department to resolve employee conflicts and concerns in need of escalation.
  • Implemented business initiatives to optimize day-to-day operations, resulting in a 300% increase in productivity.
  • Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
  • Translated business priorities into implementable actions.
  • Directed managers of rapidly growing team.
  • Developed improved recruiting methods to reduce turnover and build highly effective teams.
  • Directed business processes from conceptualization through end-user delivery.
  • Oversaw process improvement initiatives.

Community Support Worker

Tender Love & Care
Padstow, NSW
10.2020 - 01.2021
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • supported clients with daily activities and community participation activites

Child Welfare Case Manager/Officer-in-Charge

Ekerö Kommunhus
Ekero, Stockholms län
08.2017 - 09.2019

Child protection officer who is mainly

  • Responsible for investigating committed violations or abuse against outlined child .
  • Investigator on foster family section, responsible for following up children who are placed under custody of social protection center supported by LVU or SOL lo family homes, foster homes or HVB institution.
  • Assess child needs in placement, make safety plan for coming reports and possibly investigate if necessary.

Child Welfare Case Manager/Officer-in-Charge

Botkyrka
Botkyrka, Stockholms län
03.2016 - 08.2017

Child protection officer who is mainly:

  • Responsible for investigating committed violations or abuse against outlined child .
  • Investigator on foster family section, responsible for following up children who are placed under custody of social protection center supported by LVU or SOL lo family homes, foster homes or HVB institution.
  • Assess child needs in placement, make safety plan for coming reports and possibly investigate if necessary.

Community Health Worker/ Enrolled nurse

Nykvarns Kommun
Nykvarn, Stockholms län
03.2013 - 08.2016
  • Help disabled individuals perform basic hygiene tasks, such as bathing and brushing teeth, in addition to daily living tasks such as cooking, cleaning and doing laundry
  • As community worker (personal assistant) with aged care provides personal, physical and emotional support to older people who require assistance with daily living. Providing assistance with daily tasks such as showering, dressing, and eating, and often assist with outings and social activities
  • Assisted individuals with navigating health care systems, appointments and classes
  • Helped people enroll in programs, arrange transportation and coordinate paperwork
  • Received processed and tracked patient documentation with speed and accuracy
  • Returned calls, emails and faxes according to departmental policy

CEO

Coptic Cultural Centre
Sodertalje, Sweden
12.2011 - 12.2014

Organizing group activities for the refuges such as language and different introduction to the Swedish society to get them involved as soon as possible in the community and get the qualifications and skills they might need to became active members in the community

Community Health Worker/ Enrolled nurse

Södertälje Kommun Social- & Omsorgskontoret
Sodertalje, Stockholms län
04.2011 - 11.2013
  • Help disabled individuals perform basic hygiene tasks, such as bathing and brushing teeth, in addition to daily living tasks such as cooking, cleaning and doing laundry.
    As a community worker (personal assistent) with aged care provides personal, physical and emotional support to older people who require assistance with daily living. They provide assistance with daily tasks such as showering, dressing, and eating, and often assist with outings and social activities.

Missionary and Youth and Community Worker

Operation Mobilisation S A
Pretoria, GP
04.2004 - 12.2006
  • Completed field mission overseas to assist native peoples in learning about Christian religion from .
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Provided key emotional support to special needs youth.
  • Planned and hosted on- and off-campus community service activities.
  • Developed and implemented training classes to educate team members and community residents.

Secretary and Counselor

St.Mary's Church
Cairo
10.2001 - 12.2003
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Involved clients’ family members in planning social service programs.

A private entrepreneur

Davinci Opticians
Cairo
02.2000 - 06.2001
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.

Insurance Seller

Elshark Insurance
Cairo
04.1996 - 01.2000
  • Conducted research on insurance packages and investment options to generate client recommendations.
     
  • Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.

Education

Master of Social Work Qualifying - Social Work

Excelsia College
Sydney
12.2022

Diploma of Business (Leadership) - Business Administration And Management

Elite College Australia
Hornsby, NSW
01.2022

Diploma of Counselling And Psychotherapy - Psychotherapy

Ikon Institute
Sydney, NSW
12.2020

Diploma - Child Protection

Karlstads Universitet
Värmlands län
2018

Diploma - Nursing

Medlearn AB
Stockholms län
2015

Diploma - Business Administration

Komvux
Sodertalje, stockholm
2012

Diploma - Theology

Sankt Ignatios Theological Academy
Stockholms län
2011

Diploma - Missionary Studies

Operation Mobilisation S A
Pretoria, GP
2006

Bachelor of Arts - Social Work

Helwan University, Faculty Of Social Work
Sydney, NSW
2001

Skills

  • Documentation proficiency
  • Case management
  • Relationship building
  • Mental health support
  • Crisis response
  • Case management proficiency
  • Reasoning ability
  • Community-based resources
  • Bilingual in Arabic, Swedish and English
  • Microsoft
  • Program file distribution
  • Report analysis
  • Meeting planning
  • Back office operations
  • Resourceful
  • Customer relations

Timeline

Business Manager

Talented Care PTY LTD
12.2021 - Current

Social Worker Case Manager

Effective Counseling And Social Work Services
03.2021 - Current

Community Support Worker

Tender Love & Care
10.2020 - 01.2021

Business Support Coordinator

Hope Care Ability Services
12.2019 - Current

Child Welfare Case Manager/Officer-in-Charge

Ekerö Kommunhus
08.2017 - 09.2019

Child Welfare Case Manager/Officer-in-Charge

Botkyrka
03.2016 - 08.2017

Community Health Worker/ Enrolled nurse

Nykvarns Kommun
03.2013 - 08.2016

CEO

Coptic Cultural Centre
12.2011 - 12.2014

Community Health Worker/ Enrolled nurse

Södertälje Kommun Social- & Omsorgskontoret
04.2011 - 11.2013

Missionary and Youth and Community Worker

Operation Mobilisation S A
04.2004 - 12.2006

Secretary and Counselor

St.Mary's Church
10.2001 - 12.2003

A private entrepreneur

Davinci Opticians
02.2000 - 06.2001

Insurance Seller

Elshark Insurance
04.1996 - 01.2000

Master of Social Work Qualifying - Social Work

Excelsia College

Diploma of Business (Leadership) - Business Administration And Management

Elite College Australia

Diploma of Counselling And Psychotherapy - Psychotherapy

Ikon Institute

Diploma - Child Protection

Karlstads Universitet

Diploma - Nursing

Medlearn AB

Diploma - Business Administration

Komvux

Diploma - Theology

Sankt Ignatios Theological Academy

Diploma - Missionary Studies

Operation Mobilisation S A

Bachelor of Arts - Social Work

Helwan University, Faculty Of Social Work
Marie Zaki Abdeilmaseh