Marija Aceska

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Worked with multiple means of communication within fast-paced environment.
• Utilized sales techniques to build customer interest and close sales.
• Overcame objections using friendly, persuasive strategies.

• Worked with software development companies, performed outbound calls to filter away leads unfit to the ICP.
• Researched prospects in advance, to understand their operations and to build rapport.
• Successfully handled objections and asked open-ended questions. Booked demos by generating interest.
• Followed up with the prospects after demonstrations.

Worked with a few clients including:

• Green Leads - Sales Development Representative

Handled all client relations and sales for portfolio of 200 accounts. Conducted sales presentations to decision makers and generate quotes that meet each client’s needs. Maintained in-depth knowledge of product and services portfolio.

• Openner - Sales Development Representative

• ERTC Express - Account Executive

Directly responsible for the sourcing businesses with W-2 employees about the Employee Retention Credit, offered information and collected necessary documents. Developed clients into profitable relationships by educating and training them on the company’s portfolio of products. Built and strengthened relationships with new and existing accounts to drive revenue growth.

• Managed incoming calls, patient intake paperwork, set appointments, sent and received correspondence, data entry and maintained referral files.
• Reviewed and submitted documents for billing purposes.
• Trained new employees and interns.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
• Executed travel arrangements by researching and booking flights and accommodations.
• Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
• Managed tasks, handling emails, image transcription and filmed training videos.

• Entered and reviewed data updates in the system to ensure accuracy.
• Prepared and organized documents for data entry.
• Corrected and verified data using key word research from several different sources.
• Entered information into spreadsheets and databases according to instructions.
• Researched over 120 profiles per day.