Marilyn Tuan
Moonee Ponds,Australia
Summary
Efficient Ground Crew Member known for high productivity and completing tasks with precision. Specialize in aircraft handling, safety procedures, and equipment operation. Excel in teamwork, problem-solving, and communication skills, ensuring smooth ground operations and safety compliance.
Hardworking professional with background in ground crew operations. Bring hands-on experience in aircraft safety checks, baggage handling, and passenger assistance. Strengths include strong communication skills, ability to work under pressure, and commitment to team collaboration. Noteworthy contributions include improved efficiency of ground operations and consistently high ratings for customer service.
Overview
38
38
years of professional experience
Work History
Guest Services Ground Crew
Virgin Australia Airlines
01.2007 - Current
- Guest's services duties include:
- Correctly check in guests.
- Bag Tagging Correctly.
- Handle rebooking and itinerary changes and be responsible for a cash float.
- Queue Combing (making sure everyone has their i.d ready and assisting guests with direction, and handling all flights with an accurate closure flight, ensuring all guests meets their flights.
- To know and understand all safety regulations in regards to guest and their luggage.
- Dangerous Goods awareness.
- Directing guests to and from the aircraft.
- Helping with special need guests.
- Virgin Australia Lounge.
- To recognize all corporate guest of all tiers.
- Welcome and greet, all lounge member guests.
- To assist all Lounge members with status information regarding Velocity, re schedules, bookings and moving of all flights when disruptions have occurred.
- Interacting with all levels of corporate guests, and selling our brand products.
Travel Consultant (Full time)
Great Holiday Escape Travel
- Current
- Liaison with clients in all domestic and international travel.
- Booking air and land, handling of all money and general office administration.
Fashion consultant (Casual)
Cue (ladies fashion)
04.2006 - 01.2007
- Selling merchandise, stock control, and liaison with suppliers, maintaining administrative sales and order records and resuming management responsibilities in the absence of the manager.
- Liaison with VIP customers on promotions and maintaining clientele.
- Achieving budget targets.
Office Administrator (Part Time)
Hi Fi Supermarket
09.2001 - 02.2006
- Reason for leaving: sold business
Part owner of business.
Cafe Cortile
12.1996 - 08.2001
- Preparation of rosters, liaison with suppliers, purchasing of stock and liquor, payments of accounts.
- Liaison with Liquor License board and organizing of all private functions.
- Reason for leaving: sold business
Travel Account Manager (Vic/Tas/S.A and W.A)
Avis Australia
03.1992 - 08.1993
- Reported directly to the National Travel Sales Manager.
- Portfolio included; major travel partners, associated airlines, tourism wholesalers, in-house training, with travel consultants using Galileo and Fantasia central reservation systems and conducting intensive workshops around Australia.
- Organizing breakfast seminars to update travel consultants and being involved in all major travel shows.
- Maintaining major travel accounts with negotiating contracts, developing new business, and meeting all sale targets.
- Working alongside all other Travel Account Managers in maintaining Major National Travel Accounts.
Victorian Sales Account Manager
Avis Australia
03.1992 - 08.1992
- Servicing clients in the corporate and travel market to build on existing clientele.
- Preparation of contract proposals and negotiations with major organizations, create new business, organized literature and conducted extensive corporate presentations.
- Presented weekly and monthly performance reports.
- Represented the company at all major sporting events whilst taking corporate clients with me.
- Promoted to Vic/Tas Travel Account Manager
Victorian Travel Sales Executive
Budget Rent A Car
04.1988 - 03.1992
- Implemented and developed the Budget Car Workshop and promoted this service to Tertiary Institutions, Tafe Colleges, and private Travel Colleges.
- The workshop covering all aspects of Budget rental procedures including bookings, ticketing, range of vehicles, special products and packages.
- The Australian Travel Agents Qualifications accredited this workshop.
- Visiting all metropolitan and country travel agencies to regularly update them on new products and services, conducting presentations on new products to airlines and travel organizations, conducting intensive workshops around Australia in the Galileo and Fantasia central reservations systems, organized trade shows and breakfast seminars for all new products, preparation of monthly sales reports and conducted monthly meeting on sales, marketing and new product activities and making appropriate recommendations.
- Reason for leaving: Company Liquidated
Education
Year 12 completed -
Ave Maria College
References
- Simone Micheli, Guest Services Supervisor, Virgin Australia, 0411831556
- Marey Nitas, Virgin Australia Lounge Supervisor, Virgin Australia, 0413059033
- Jan Pinneri, Secondary School Teacher, Pascoe Vale Girls College, 0412899044
Personal Information
Date of Birth: 10/20/67
Contact Numbers
(03) 93701174, 0418378199
Timeline
Guest Services Ground Crew
Virgin Australia Airlines
01.2007 - Current
Fashion consultant (Casual)
Cue (ladies fashion)
04.2006 - 01.2007
Office Administrator (Part Time)
Hi Fi Supermarket
09.2001 - 02.2006
Part owner of business.
Cafe Cortile
12.1996 - 08.2001
Travel Account Manager (Vic/Tas/S.A and W.A)
Avis Australia
03.1992 - 08.1993
Victorian Sales Account Manager
Avis Australia
03.1992 - 08.1992
Victorian Travel Sales Executive
Budget Rent A Car
04.1988 - 03.1992
Travel Consultant (Full time)
Great Holiday Escape Travel
- Current
Year 12 completed -
Ave Maria College