Karina Hartley
Lennox Head,NSW
Summary
Enthusiastic and experienced customer service professional with a strong background in the Aviation industry. I am motivated to learn and broaden my experience and I strongly believe I can utilise my skills to positively contribute growth to the airline & further enhance my career goals. I have deep passion for aviation and believe I would be a valuable addition to the Virgin Australia Cabin Crew team as I'm an enthusiastic, friendly and a understanding person, with a flexible lifestyle eager to experience new opportunities.
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Overview
2
2
years of professional experience
Work History
Guest Service Agent Ground Crew
Oceania Ground Force - Jetstar
10.2023 - Current
- Extensive knowledge and experience in ground operations including Check-In procedures, boarding gate, marshalling, ramp and baggage services.
- Assisted guests with reservations, modifications, and cancellations to meet passenger travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Experience at other regional airports such as Gold Coast (OOL) and Ayers Rock (AYQ)
Guest Service Agent Ground Crew
Aus Flight Handling - Virgin Australia & Qantas
02.2023 - 10.2023
- Streamlined check-in processes for domestic and international services proudly representing multiple airlines such as Virgin Australia and QantasLink.
- Developed strong relationships with frequent flyer customers, providing positive and professional customer service.
- Assisted guests with check-ins and any additional services needed such as unaccompanied minors (UMNR) and passengers requiring assistance to the aircraft (SSRS)
Skills
- Strong communication skills
- Friendly & positive customer service
- Able to take on high levels of responsibility and work well under pressure
- Proficient in Indonesian
- AUS ASIC
- ADA - Airside Drivers License
- RSA- Responsible Service of Alcohol
- First Aid Certificate
LICENSE
Timeline
Guest Service Agent Ground Crew
Oceania Ground Force - Jetstar
10.2023 - Current
Guest Service Agent Ground Crew
Aus Flight Handling - Virgin Australia & Qantas
02.2023 - 10.2023
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