Marin Loo

Trust before process. Clarity before speed. People at the core. 🤝👥

I have a unique professional journey spanning Engineer, QA, BA, UX Practitioner, Product Manager, Scrum Master, and Delivery Manager.

This cumulative experience allows me to understand the complexities and nuances of every role and bridge the gap between diverse stakeholders at every level—from the engine room to strategic leadership. I specialize in transforming complex team environments—whether distinct, distributed, or cross-functional—by creating conditions where people can think clearly and deliver work that matters.

I'm often described as an emotionally intelligent and patient leader who provides a sense of stability in the face of disruption. My approach combines human-centric coaching with the use of metrics as a "diagnostic mirror" to visualize team health and remove systemic bottlenecks. I advocate for critical thinking and human oversight as the primary drivers when leveraging AI to accelerate delivery.

• National-Scale Initiatives: Led and guided teams on mission-critical initiatives: Led the Services team for the Olympics broadcast (Channel 9), ensuring a resilient and smooth experience for 2M+ concurrent viewers; Coordinated the technical infrastructure for Australia's national QR payment platform for eftpos; Evolved Beem's 1.5M-user base wallet and uplifted Coles' customer shopping experience via digital wallet integration.

• Peer Recognition: Nominated for the End of Year Spark Awards (“Moving as One”) for excellence in driving cross-team collaboration and delivery for Nine & Stan initiative.

• Team Revitalisation: Mentored multiple squads in reclaiming their Agile flow. Successfully restored engagement in fractured squads, resulting in a 30% increase in team sentiment scores and a consistent 80-90%+ Sprint completion rate while significantly improving cycle times.

• Delivery Practice and Organisational Agility: Partnered with leadership to realize the Delivery Practice Mission and Roadmap. Scaled organisational maturity by orchestrating and co-facilitating Big Room Planning (PI Planning), Agile maturity model, as well as hosting Scrum of Scrums, significantly improving cross-team collaboration, risk management and priority alignment.

• Product Manager | 1-Stop Connections (2016–20):
  Led Maritime Security Card platform, managed stakeholder and vendor relationships with Australia Post, Port Authorities and Government bodies. Delivered complex regulatory compliance. Increased customer adoption and reduced system incidents by 26%.

• Senior Business Analyst | 1-Stop Connections (2006–15): Principal BA and Project Coordinator. Various initiatives including B2B integration initiatives with Customs & Port Authorities

• Quality Engineer | 1-Stop Connections (2005-2006): Created test scenarios/cases & tested with Industry stakeholders & Customs.

• Analyst Developer | P&O Nedlloyd (2002-2005): - Designed and maintained EDI systems. Liaising with major Clients including Sony, Panasonic, LG, PSA, Panalpina and Fonterra.

• Agile Coaching (ICP-ACC) | Planned June 2026,
• AI for Scrum Masters (AISM) | 2026
• Advanced Scrum Master (A-CSM) | 2023
• Scrum Master (CSM) (PSM I) | 2021/2023
• Product Owner, (CSPO) | 2022
• Agile Business Analysis (ABA) | 2021
• UX Design (UX Design) | 2016
• BSc – Computing (UTS) | 2003

I value reflection over noise and focus over frenzy. Outside of the office, I am an artist, a reader of psychology and fantasy, and I am currently working on my personal wellness and finding joy in the peace and perspective that comes from a balanced life. 🎨🌿