Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marina Arcaba

Liverpool,NSW

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Resourceful and maintain smooth office operations and communication flows throughout my working environment experiences.

Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Compassionate Care Consultant with background in providing personal and comprehensive care management plans. Strengths include strong communication skills, problem-solving abilities, and a patient-centered approach to healthcare. Notable impact in previous work includes enhanced quality of life for clients through collaborative care planning and efficient resource utilization. Demonstrated ability to build meaningful relationships with clients and families while effectively liaising with multidisciplinary teams.

Overview

2026
2026
years of professional experience

Work History

Aged Care Consultant

Probe CX My Aged Care
Liverpool
08.2023 - 02.2024
  • Reported liabilities and risk management concerns to supervisor for review.
  • Provided various services to individuals, families and groups in order to assist them with problem solving, communication and coping skills.
  • Answering phone calls daily whilst multitasking with different scenarios noting all concerns and information appropriately.
  • Advised family members on how best support their loved ones who are receiving care management services.

Medical Receptionist

Fairfield Central Medical Centre
Fairfield, 2165
07.2020 - Current
  • Entered patient information into system, including insurance, demographics and health history.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Handled correspondence, managed files and performed other clerical duties for office staff.
  • Compiled physical and digital documents, charts and reports.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Checked patients in and out for appointments and collected co-payments.

Childcare Worker

KINDIKIDS
Edensor Park, NSW
Jun - 12.2021
  • Enforced rules to teach good manners and maintain safe environment.
  • Discussed developments, behavior and concerns with parents or guardians.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Improved behavior by employing positive management strategies.
  • Assisted children in development of social, communication and problem-solving skills.
  • Participated in professional development learning opportunities to increase knowledge.

Aged Care Consultant

My Aged Care
Liverpool

Education

Aged Care Consultant Training - Aged Care

Aged Care Training
Work From Home
08-2023

Certicate 3 - Early Childhood And Care

Miller College
Miller
06.2016

High School Diploma -

Bonnyrigg High School
Bonnyrigg
09.2014

Skills

  • Multitasking
  • Computer skills
  • MS Office
  • Organizational skills
  • Customer service
  • Time management

Timeline

Aged Care Consultant

Probe CX My Aged Care
08.2023 - 02.2024

Medical Receptionist

Fairfield Central Medical Centre
07.2020 - Current

Childcare Worker

KINDIKIDS
Jun - 12.2021

Certicate 3 - Early Childhood And Care

Miller College

High School Diploma -

Bonnyrigg High School

Aged Care Consultant

My Aged Care

Aged Care Consultant Training - Aged Care

Aged Care Training
Marina Arcaba