Marinka Wintjes
Sydney,NSW
Summary
Dedicated and passionate professional with 9 year experience in conflict handling, problem solving and customer service. Skilled in working under pressure and adapting to new situations and challenges by working in various countries.
Overview
7
7
years of professional experience
Work History
Reception Supervisor
Nomads Sydney
02.2023 - Current
- Upkeep of standards across the hostel when the General Manager is not onsite
- Daily reporting and banking
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Social Worker
Cello Johannes Brahmsstraat
01.2020 - 03.2022
- Support adults with schizophrenia to live as independent as possible in a residential setting
- Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Collaborated with other professionals to plan and coordinate care for clients.
- Provided crisis counselling and intervention services to clients in emergency situations.
Mental Health Social Worker
RIBW Nijmegen & Rivierenland
01.2020 - 11.2020
- Counselling adolescents in a group home that suffer from mental illnesses with a forensic background
- Maintained client records to document assessment, treatment plans and progress.
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Offered supportive counselling and crisis intervention to individuals in crisis.
- Delivered individualized counselling services to clients working through issues such as mental illness and substance abuse.
Disability support worker
Cello Cingel
07.2016 - 01.2017
- Manage to keep a save environment between 7 clients with mental/physical disabilities and aggressive behaviour problems in a residential setting
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
Education
Diploma - Leadership And Management
Eve College
Surry Hills, NSW AustraliaBachelor of Arts - Social Work / Psychiatry
Avans University of Applied Sciences
Den Bosch, The Netherlands2016
Skills
Effective Time Management
Communications Skills
Interpersonal Skills
Problem Solving
Adaptability
Computer Skills
Customer Service Management
Teamwork
Records and Database Management
Languages
Dutch
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Reception Supervisor
Nomads Sydney
02.2023 - Current
Social Worker
Cello Johannes Brahmsstraat
01.2020 - 03.2022
Mental Health Social Worker
RIBW Nijmegen & Rivierenland
01.2020 - 11.2020
Disability support worker
Cello Cingel
07.2016 - 01.2017
Diploma - Leadership And Management
Eve College
Bachelor of Arts - Social Work / Psychiatry
Avans University of Applied Sciences
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