Evania Nonu
MELBOURNE,VIC
Summary
Adept at enhancing security and customer service, my tenure at ISS Facility Services showcases a blend of crisis management and effective communication. Leveraging technology for thorough screenings and maintaining safety compliance, I've significantly contributed to a secure environment. My teamwork ethos and proficiency in emergency response underscore my professional acumen.
Overview
7
7
years of professional experience
Work History
Airport Protection Officer
ISS Facility Services
Melbourne, Victoria
03.2023 - Current
- Observed surroundings for any suspicious behavior or activities that may compromise safety protocols.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Monitored and conducted passenger screening.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Followed standard operating procedures when dealing with hazardous materials or dangerous goods.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Updated security policies regularly based on changing government regulations .
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Conducted baggage or cargo screening to verify compliance with governmental regulations using x-ray machines, walk-through magnetometers and hand-held magnetometers.
- Enhanced air traveler security and protection courteously and professionally by operating screening equipment to identify dangerous objects and prevent transport onto aircraft.
- Upheld strong customer service standards while completing screenings.
- Maintained security and safety focus and awareness and adhered to security screening protocols while working in stressful environment with disruptive and angry passengers.
- Communicated effectively with supervisors regarding daily work assignments.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Maintained records of all screening activities in accordance with TSA guidelines.
Voice Picker/RF Scan
Just Groups
Melbourne, Victoria
11.2017 - 07.2023
- Ensured that all items were correctly picked and packaged for shipment.
- Communicated regularly with other departments regarding order status, shipment information.
- Maintained detailed records related to daily activities including number of orders processed, errors found.
- Utilized a headset and hand-held device to receive instructions from the Warehouse Management System.
- Loaded, unloaded, moved, and stored materials using appropriate tools and equipment.
- Kept track of stock levels in designated areas to ensure sufficient supply is available at all times.
- Filled customer orders quickly to promote speedy service, helping increase business.
- Studied with vocal coaches to develop voice and skills and rehearse for upcoming roles.
- Participated in team meetings and completed tasks assigned by supervisor on time.
- Identified discrepancies between physical count of products versus WMS system count.
Education
Diploma of Early Childhood Care -
Australian College Of Education
Melbourne, VIC01-2015
Diploma of Business & Administration -
Victoria University
Melbourne, VIC01-2013
Certificate of Travel & Tours -
Auckland Institute of Technology
Auckland New Zealand04-1995
Skills
- Teamwork and Communication: Strong collaboration skills to work effectively with staff and supervisors
- Knowledge of safety and compliance
- Physical stamina and adaptability
- Use of technology and equipment
- Attention to Detail
- Communications & Conflict Resolution
- Customer Service and Professionalism
- Crisis Management and Emergency Response: Handling emergency situations, such as security breaches or medical incidents
Timeline
Airport Protection Officer
ISS Facility Services
03.2023 - Current
Voice Picker/RF Scan
Just Groups
11.2017 - 07.2023
Diploma of Early Childhood Care -
Australian College Of Education
Diploma of Business & Administration -
Victoria University
Certificate of Travel & Tours -
Auckland Institute of Technology
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