Marion Berenhole

• Develop personalized fitness programs for clients based on their individual goals and needs.
• Train clients face to face as well as keeping online clients accountable with their fitness and nutrition.
• Creating content to advertise my business.
• Selling my online products as well as maintaining a minimum of face to face sessions per week.
• Maintaining updated knowledge through continuing education and advanced training to create client retention.
• Business registration and bookkeeping
• Coaching CrossFit, Strength, Pre and post natal classes.

• Supervised employees and assessed performances to determine training needs.
• Resolved customer service complaints while prioritizing costumer satisfaction and loyalty.
• Placed accounts on hold, performed cancellations and looked after retention strategies.
• Kept the cancellations as low as possible by implementing client retention strategies
• Established positive rapport with gym members, managers and customer service team members to maintain positive and successful work environment.

• Created and managed monthly promotions for memberships.
• Conducted weekly meetings with staff to review performance goals and objectives.
• Managed the entire process of joining members.
• Coached, developed and motivated team to achieve membership sales goals.
• Researched and analyzed marketing trends to understand competitors and implement successful marketing strategies.
• Managed membership program by organizing renewal campaigns, developing membership retention analytics and selling membership subscriptions.

• Created promotions to increase lead generation.
• Phone sales as well as walk ins and on appointment sales were performed.
• Identified potential opportunities and developed customers membership with the local area to drive business.
• Met and exceeded high targets every months while working there.
• Established relationships with key clients, while maintaining existing customer base.
• Created clients referral system.
• Attended Hilton sales training to maximise sales potential.

Zeta Bar

• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
• Acted as the event manager and point of contact for clients on the day of their event.
• Ensuring customer support and built rapport.
• Created event orders, communicated with the catering and bar team for a successful event.
• Ensure service were costumer satisfying and that they met the five star standard costumers expected.
• Dealt with and resolved customer complaints and problems.
• Conducted interviews, hired staff and performed pulse check and staff performance reviews.
• Conducted staff training and briefing and introduced new staff to hotels policies.
• Ensured occupational health and safety (HACCP)
• Performed stock control and controlled wastage and breakage.
• Developed knowledge in Micros and Kronos, opening, closing procedures and cash up.