Mariosu Fave

• Served as first point of contact for (CMS) and (LMS) issues which averaged 30 tasks per day
• Provide operational support to Program Coordinators on average 10 tasks per day
• Maintain and Manage all IT Operational Documents
• Perform day-to-day functions within LMS such as: Reporting user numbers; Checking email correspondences; Assessing course activities and responses, and managing submissions and uploads
• Report any required changes or updates to LMS system
• Assist in troubleshooting and fixing LMS issues
• Conduct quarterly checks to ensure documented processes are functioning correctly according to manuals
• Provide support to members using LMS
• Handle day-to-day logistical requirements of LMS, including managing policies, procedures, and processes
• Collaborate with Information Services department to evaluate LMS application requirements
• Administer and monitor data entry with members, as well as assist in training members on LMS application usage
• Implement special projects involving data analysis within LMS
• Collaborate with Program Coordinators and administrative staff for data entry, report generation, and other LMS-related tasks
• Review software and content for integration for LMS
• Regularly review CMS and LMS software and services
• Gather and provide feedback from platform members on ways to improve system and fulfill any other IT requirements as necessary.

To oversee design and build of LMS with engaged contractor include:
• Testing LMS
To build internal capacity of TVI:
• Manage and Operate LMS
• Develop policies and systems to govern LMS
• Provide training for staff and members.

Oversee organization's wired, wireless, and mobile networks, subscriptions, software, hardware, assets, payroll system, finance system, time & access system, ECCAIRS reporting system, offering technical support to ensure seamless Commission operations.

• Provide additional support for all Projects managed by Coffey International Limited
• Work closely with PNG Location Manager to ensuring all PNG IDEV Programs were provided the necessary IT expertise and solutions to ensuring business continuity by supporting the day-to-day service requirements.

• Lead a small team of 2 technicians to ensuring the reliability of all server, software and hardware systems were reliable and fit for work throughout the entire organization.

• Be the first point of contact for all external clients and lead a shift team of 10 employees to monitor alarm systems, GPS tracking, 2-way radio and repeater service, and security consulting
• Report daily events to the company General Manager of daily operations.

• Provide IT Support to all departments
• Look after the Momase Region in providing IT Support to Lae, Hagen, Goroka & Madang
• Report to the IT Manager in Port Moresby.

• Supervise the software team to ensure all software issues were addressed and the results were relayed to the proper management team for each business stakeholder.