Marisa Surace

• Greeted customers and helped with product questions, selections, and purchases.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Maintained clean sales floor and straightened and faced merchandise.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Answered questions about store policies and addressed customer concerns.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Provided exceptional services and pleasant shopping experiences to retail customers.

Duties:

• Focused on maximising sales opportunities to achieve both individual and store targets.
• Represent Jay Jays' service-focused work culture by providing genuine, and personal service.
• Cash handling, point of sales system usage
• Working in a team environment to ensure the stores success
• Assist with stock processing and management
• Occasionally aid managers with visual merchandising of store
• Educated in loss prevention and processes to minimise stock/cash loss
• Participated in ongoing in-store training
• Develop self confidence to approach and connect with our customers
• Able to handle a high energy, fast paced working environment
• Develop a solutions focused approach to problem solve alone or in a team
• Assisted customers with prompt and polite support in-person and via telephone.

• Pulled orders quickly to maintain demanding productivity goals.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines
• Checked packing slips and other documentation to appropriately box items requested by clientele.
• Followed safety protocols and procedures to minimize workplace accidents.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Carried out day-to-day duties accurately and efficiently.
• Resolved problems, improved operations and provided exceptional service.
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Maintained energy and enthusiasm in fast-paced environment.
• Bussed and reset tables to keep dining room and work areas clean.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.