MARISSA PASIGA
Merrylands,Australia
Summary
Dynamic and results-oriented professional with extensive experience in ticketing and reservations at Kuwait Airways Aviation Corp. Skilled in customer service and negotiations, adept at problem-solving and multitasking. Proven ability to enhance client relationships and streamline operations, ensuring compliance with federal airline laws while achieving sales targets.
Overview
20
20
years of professional experience
Work History
Room Attendant- Casual
Mantra Hotel
Sydney, NSW
06.2021 - Current
- Changing bed linen and making beds
- Replacing used towels
- Sweeping and mopping floors, vacuum carpets and dust the furniture
- Replenish bath care products e.g shampoo and soap
- Ensure all assigned rooms are clean and tidy by the end of the shift
- Help guest retrieve lost items
- Report any technical issue and maintenance needs
- Follow hotel security guidelines
Coordinator and Ticketing, Sales
Kuwait Airways Aviation Corp.
Kuwait
08.2009 - 07.2020
- Making reservations and issued the staff tickets
- Making reservations for customers based on their various requirements
- Checking the availability of accommodation or transportation on the customers desired travel dates
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest
- Processing payments and sending confirmation details to customers
- Designs and follows a sale call pattern that will cover all the clients in the job-holders designated territory to efficiently promote KU Holidays and achieve/exceed the preset sales targets
- Ensures that the travel trade understands and comply with the KU Holidays Booking Terms and Conditions, particularly the cancellation and refunds policies and procedures that apply to each individual KU Holidays component that is copied
- Carries out other similar or related duties, such as special studies, answering a variety of queries from Marketing & Sales, maintaining a variety of files, records, etc
- Establishes and maintains an excellent working relationship with all KU Holidays clients, particularly the travel trade to ensure their support and trust
- Nominates productive travel trade staff for familiarization trips and other KU Holidays and or KAC functions to retain their loyalty
Reservation and ticketing
Q- TRAVEL INC.
Pasig City, Manila
04.2009 - 07.2009
- Responsible for reservation and ticket issuance and domestic and international flight in Abacus and Amadeus System
- Responsible for Hotel, cars and package tours reservation
Ticketing
PANPACIFIC TRAVELS
09.2008 - 03.2009
- Ticketing International and Domestic flights, Abacus and Amadeus using
- Responsible for checking the correct tax and special fare to the airline
- Arrange, updating all fare files according to the current market and supplier
- Provided schedule routing and fare information to assist customers with ticket purchases
Reservation and Ticketing
PINOY TRAVEL
Kuwait
04.2005 - 01.2008
- Reservation, ticket issuance and revalidate
- Assist walk in customers
- Invoicing cash and credit cards
- Process order transactions and provided customers with detailed itineraries, tickets and receipts
Education
Associate Computer Secretarial -
STI System Technology Institute
Quezon City01.1998
High School -
Camarin Caloocan High School
Caloocan City, Metro Manila01.1996
Elementary -
Camarin Elementary School
Caloocan City03-1990
Skills
- Customer service
- Negotiations
- Professional demeanor
- Federal Airlines laws
- Problem solving
- Verbal and written communication
- Multitasking
- Adaptability
Training
- Basic Tariff Course Holidays, KUWAIT AIRWAYS
- Electronic Multi Purpose Documents Course, KUWAIT AIRWAYS
- Fare Basis Computation and Reservation, K-MARS GALILEO SYSTEM
- Issuing Electronic Ticket and Revalidate ticket, K-MARS GALILEO SYSTEM
- Fare Bases and Computation and Reservation Ticket, AMADEUS SYSTEM
- Issuing Electronic Ticket and Revalidate Ticket and hotel Reservation, AMADEUS SYSTEM
Timeline
Room Attendant- Casual
Mantra Hotel
06.2021 - Current
Coordinator and Ticketing, Sales
Kuwait Airways Aviation Corp.
08.2009 - 07.2020
Reservation and ticketing
Q- TRAVEL INC.
04.2009 - 07.2009
Ticketing
PANPACIFIC TRAVELS
09.2008 - 03.2009
Reservation and Ticketing
PINOY TRAVEL
04.2005 - 01.2008
Associate Computer Secretarial -
STI System Technology Institute
High School -
Camarin Caloocan High School
Elementary -
Camarin Elementary School
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