Marium Nawaz
Melbourne,VIC
Summary
Skilled Medical Receptionist with proven expertise in patient care and efficient appointment management, notably at Pound Road Medical Centre. Excelled in medical records management and patient communication, enhancing customer service levels. Demonstrated proficiency in wound care and medication administration, ensuring high-quality patient support.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Pound road medical centre
Melbourne , Victoria
01.2023 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Ordered office supplies as needed to maintain inventory levels.
- Checked patients in and out for appointments and collected co-payments.
- Trained new staff members
- Patient triaging
- Coordinated with medical professionals.
Medical Receptionist
Lynbrook village medical centre
Melbourne , Victoria
07.2022 - Current
- Executed identical responsibilities to those at Pound Road Medical Centre.
Customer Service Representative
steve costis famous fish
Melbourne , Victoria
05.2017 - 07.2022
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries via phone, email, and chat.
- Resolved challenging customer issues efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints promptly and efficiently.
Education
Diploma of Nursing -
Box Hill Institute of TAFE
Melbourne, VIC10-2024
Dandenong High School
Dandenong, VIC01-2021
Allied Health Service Assistance Cert 3 -
Chisholm Institute
Melbourne, VIC01-2021
Skills
- Medical records management
- Knowledgeable in wound care management, dressing changes, and sterile technique
- Efficiently manage patient appointments, ensuring schedules are organized, and communicated effectively
- Listen actively to patients' concerns and address them with care and understanding
- Competent in all the skills required for nursing care under AHPRA
- Patient Care & Monitoring
- Medication Administration (IV, oral)
- Wound Care & Dressing
- IV Therapy & Infusion
- Provided pre-operative and post-operative care for surgical patients, ensuring proper wound care, medication administration, and pain management
References
References available upon request.
Timeline
Medical Receptionist
Pound road medical centre
01.2023 - Current
Medical Receptionist
Lynbrook village medical centre
07.2022 - Current
Customer Service Representative
steve costis famous fish
05.2017 - 07.2022
Diploma of Nursing -
Box Hill Institute of TAFE
Dandenong High School
Allied Health Service Assistance Cert 3 -
Chisholm Institute
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