Marium Waqar
Launceston,TAS
Summary
Customer service professional with 7years of customer service experience, including hospitality and customer-facing roles. Confident communicating with customers professionally, handling enquiries, documenting information accurately and following established procedures. Reliable, empathetic and organised, with strong communication skills and a genuine desire to help others. Comfortable learning new computer systems and working within structured procedures.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Hotel Grand Chancellor
2024.11 - Current
- Provided professional and friendly customer service and responded to a wide range of enquiries.
- Communicated with customers in person, over the telephone and through written communication.
- Listened to customer concerns and provided appropriate assistance.
- Recorded and communicated customer information accurately.
- Followed workplace procedures and service standards.
- Maintained professionalism, patience and empathy when assisting customers.
- Worked collaboratively with team members to resolve enquiries.
- Used workplace systems to access and record information.
Call Center Representative
Teleproformance
2019.01 - 2019.11
- Managed high call volumes while providing exceptional customer service and support.
- Resolved customer inquiries efficiently using internal databases and knowledge management systems.
- Assisted in training new representatives on system usage and company protocols.
- Documented customer interactions accurately to maintain detailed records for follow-up actions.
- Collaborated with team members to improve service delivery and address common issues.
- Adapted quickly to changes in products, services, and policies to provide accurate information.
Education
Cert IV - Swinburne University
Swinburne University of Technology
Melbourne, VICMBA -
Holmes Institute Melbourne
03.2022
Skills
- Customer service and enquiry handling
- Strong written and verbal communication
- Telephone and email communication
- Accurate data entry and record keeping
- Empathy and active listening
- Following procedures and guidelines
WHY I AM SUITED TO THIS ROLE
- My customer service experience has developed my ability to listen carefully, understand customer needs and provide clear and accurate information.
- I am comfortable following structured procedures and guidelines and learning new systems and information platforms.
- I understand the importance of accurately documenting customer interactions and maintaining confidentiality.
- I am also prepared to work in a virtual contact-centre environment and can provide evidence of a suitable private and safe workspace at home if required.
ELIGIBILITY & REQUIREMENTS
- - Australian citizen
- - Willing to complete pre-employment checks
Timeline
Guest Service Agent
Hotel Grand Chancellor
2024.11 - Current
Call Center Representative
Teleproformance
2019.01 - 2019.11
Cert IV - Swinburne University
Swinburne University of Technology
MBA -
Holmes Institute Melbourne