Mark Andersen
Cronulla,New South Wales
Summary
Highly motivated professional 15 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Owner
Establish Health and Performance
Culburra Beach, NSW
11.2014 - Current
- Gym business owner for 7 years, building clientele from 10 members on open day to over 250 members in 7 years.
- Coffee shop owner for 3 years, managing front of house, profit and loss and staffing costs.
- Planned the modelling, planning and execution of financial processes for both business.
- Executed the expansion of a small business from a 50 sq foot room to 250 sq gym wit
- Resolved issues quickly through meticulous research and quick decision making.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Kept up-to-date on regulatory changes affecting business operations.
- Set pricing structures according to market analytics and emerging trends.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Directed implementation of strategic business plans to achieve goals and objectives.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
Personal Trainer and Sales Consultant
Fitness First
Sydney, NSW
12.2009 - 10.2014
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Listened to customers to understand needs and refer to optimal services.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Worked with fellow sales team members to achieve group targets.
Yard Foreman
Coates Hire
Sydney, NSW
01.2005 - 07.2012
- Trained new yard employees on products stored in yard, proper loading, unloading and movement of material and customer relations.
- Mastered operation of yard equipment, forklifts and pallet jacks and demonstrated how to properly operate and safely maintain equipment.
- Mobilized team to keep outside areas neat and clean, recycled or disposed of scraps and yard debris, reported safety hazards and handled remedial action.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Blakehurst High School
Blakehurst12.2002
Skills
- Work Planning and Prioritization
- Issue Resolution
- Strategic Decision-Making
- Relationship Building
- New Business Development
- Quality Assurance
- Management Team Building
- Goal Setting
Personal Training Manager 2023-2024
Professional Summary:
Dedicated Personal Training Manager with a proven track record of elevating performance and standards in fitness facilities. Leveraging a fresh outlook on personal training post-COVID, I have successfully raised the bar for trainers and the overall training experience at Sylvania and Wanda Fitness First. Demonstrated success in attracting and nurturing top talent, driving business growth, and enhancing the client experience.
Key Achievements:
- Implemented a fresh approach to personal training post-COVID, resulting in increased client satisfaction and retention.
- Elevated standards for trainers, leading to improved performance and client outcomes.
- Successfully attracted and onboarded new Personal Trainers, contributing to the growth of the team and business.
Professional Experience:
Personal Training Manager
Sylvania and Wanda Fitness First
Jan 2024 - Present
- Oversee all aspects of personal training operations at two Fitness First locations.
- Develop and implement strategies to improve trainer performance and client results.
- Drive business growth through effective recruitment and development of Personal Trainers.
- Collaborate with club management to ensure a seamless and exceptional member experience.
Certification
- Certified Personal Trainer, Fitness First & Establish Health and Performance
- Bio-signature Level 1 & 2 Body Composition
- Certified Fat Loss, Strength and Conditioning
- CPR and FIRST AID Training
- Punch certified Boxing and Kick Boxing instructor
Timeline
Business Owner
Establish Health and Performance
11.2014 - Current
Personal Trainer and Sales Consultant
Fitness First
12.2009 - 10.2014
Yard Foreman
Coates Hire
01.2005 - 07.2012
High School Diploma -
Blakehurst High School
- Certified Personal Trainer, Fitness First & Establish Health and Performance
- Bio-signature Level 1 & 2 Body Composition
- Certified Fat Loss, Strength and Conditioning
- CPR and FIRST AID Training
- Punch certified Boxing and Kick Boxing instructor
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