Mark Ansell

• Coordinated wine selection and restocking of the historic cellar.
• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Set up wine tastings to bring in business and promote special offerings.

. Involved in the establishment of new stores in the Limited Release International and Langston's area .

• Welcomed customers into the store and helped them locate items.
• Recommended merchandise to customers based on their needs and preferences.
• Built relationships with customers to increase likelihood of repeat business.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Served high customer volumes during special events, nights, and weekends.

. To ensure that all the team are customer focused and deliver the best possible service within the guidelines and policies for the company.

. To achieve high standards of customer service by addressing customer complaints/ issues / requests and resolving them promptly.

• Assigned employees to specific duties to best meet the needs of the store.
• Counted cash drawers and made bank deposits.
• Instructed staff on appropriately handling difficult and complicated sales.
• Responded to customer concerns with friendly and knowledgeable service.
• Reordered inventory when it dropped below predetermined levels.
• Assigned work to team members based on company needs, personal strengths and job knowledge.

• Responded to customer concerns in a friendly and knowledgeable manner, and maintained composure and professional demeanour at all times.
• Oversaw cellar door operations with a team of six personnel. Undertook tours of the winery for VIP guests when winemakers were unavailable.
• Conducted up to ten presentations for tour groups a day, regarding the history of the Winery and tastings.
• Extensive knowledge of the Houghton wine and the running of the Winery.

• Interacted with customers as they entered the store to determine what their needs were.
• Encouraged the sales staff to cross-sell complementary products and services to customers.
• Immediately addressed problems with customers to promote quick and successful resolution.
• Followed merchandising guidelines to present visually appealing displays.
• Assigned work to team members based on company needs, personal strengths and job knowledge.