Overview
Work History
Education
Skills
Currentcompetencies
Timeline
Generic

Mark Ferguson

Wondunna,Australia

Overview

25
25
years of professional experience

Work History

AOD CASE MANAGER

BAYSIDE TRANSFORMATIONS
03.2023 - Current
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Participated in community events to promote services and networking opportunities.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

Customer Service Officer

Bunnings Warehouse
08.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Stock management

Clinic Nurse

Queensland Children’s Hospital
06.2018 - 09.2020
  • Management of day-to-day running of the outpatient clinic
  • Patient admission and orientation
  • Department of Child Safety liaison
  • Management of Doctors schedules and patient load
  • 2nd stage triage, referral management and bookings
  • Data entry and accurate documentation
  • Stock management and preparation of clinic rooms
  • Senior and Junior Medical Officer liaison and time management

Home Duties

04.2017 - 05.2018
  • Committed period to full-time care of my 4 children, and 1 stepchild
  • Supported wife in full-time work

EEN General Medical, Surgical and Cardiovascular Ward

Mater Private Hospital
02.2012 - 03.2017
  • Patient admission, assessment, and orientation
  • Pre-operative work up
  • Patient advocate
  • Medical officer liaison
  • Execution and administration of doctor’s orders
  • Patient education
  • Supernumerary facilitation
  • Team time management
  • Patient care planning and execution
  • Discharge coordinator and liaison

Carer/Support Worker (Disabilities)

Lifeline Community Care – Centacare
03.2000 - 02.2012
  • Diabetes management
  • Clients’ personal care and hygiene
  • Behavior management
  • Program development and implementation
  • Medication management and administration
  • Management of pressure ulcers and wounds
  • Management of client finances
  • Crisis management
  • General daily support and care

Education

Diploma of nursing -

Mater Education
01.2012

Cert III - Community Services

TAFE QLD
QLD
11-2023

Certificate IV - Ministry/leadership

Alphacrucis
Parramatta, NSW/Online + Face To Face
11-2025

Skills

  • Qualified Nurse (EEN)
  • IV and Medication endorsed
  • Independent critical thinker
  • Collaborative team member
  • Work autonomously
  • Motivated
  • Hardworking
  • Excellence in patient care
  • Customer service
  • Passionate about patient education
  • Patient support
  • Care coordination
  • Managing client information
  • Workplace health and safety guidelines
  • Accurate data entry
  • Innovative and energetic manner
  • Cheerful disposition
  • Open to constructive criticism

Currentcompetencies

  • First Aid (exp 03/07/26) + CPR (exp 07/05/25)


HLTAID009 Provide cardiopulmonary resuscitation, 

HLTAID010 Provide basic emergency life support

HLTAID011 Provide First Aid


  • 2024 Suicide Prevention workshop certificate of completion (Wesley Mission)
  • 2023 co-morbidity guidelines certificate of completion

Timeline

AOD CASE MANAGER

BAYSIDE TRANSFORMATIONS
03.2023 - Current

Customer Service Officer

Bunnings Warehouse
08.2022 - Current

Clinic Nurse

Queensland Children’s Hospital
06.2018 - 09.2020

Home Duties

04.2017 - 05.2018

EEN General Medical, Surgical and Cardiovascular Ward

Mater Private Hospital
02.2012 - 03.2017

Carer/Support Worker (Disabilities)

Lifeline Community Care – Centacare
03.2000 - 02.2012

Diploma of nursing -

Mater Education

Cert III - Community Services

TAFE QLD

Certificate IV - Ministry/leadership

Alphacrucis

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Mark Ferguson