Mark Gerbes
Hallett Cove,Outside Australia
Summary
Dynamic auto body professional offering extensive auto body knowledge gained through 25 years of industry experience. Well-versed in repair and assembly for range of makes and models. Strong knowledge of industry best practices and insurance protocols.
Overview
30
30
years of professional experience
Work History
Owner/Operator
Spectrum Collision Repairs Ltd
01.2017 - 04.2023
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Compiled quotes from digital images.
- Dealt with customer complaint's and concerns.
- Photographed vehicles to document damage as per insurance provider requirements.
- Upload photos and parts description to parts trader system.
- Compiled compleat digital quotes.
Workshop Manager
Paraparaumu Panel And Paint
01.2007 - 12.2017
- Purchased and oversaw inventory of supplies, tools and equipment.
- Updated policies to reflect changing demands and improve performance, quality and efficiency of workshop operations.
- Provided leadership, guidance and support to staff members.
- Trained apprentice refinishers and signed off on MITO units.
- Compiled quotes from digital images.
- Dealt with customer complaint's and concerns.
- Photographed vehicles to document damage as per insurance provider requirements.
- Upload photos and parts description to parts trader system.
- Compiled compleat digital quotes.
Panel Technician
Combies In Paradise
01.2006 - 12.2006
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Complete restoration and customization of vehicles.
Student
NZ Welding School
01.2005 - 12.2005
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Helped fellow classmates succeed by tutoring when requested.
- Collaborated on group projects to complete professional deliverables.
- Brought new perspectives to classroom discussions with materials found during independent research.
- Welded in flat, horizontal, vertical, and overhead positions.
- Fabricated shop parts directly from blueprints.
Automotive Paint Sales Representative
Premier Paints Ltd
01.2004 - 12.2005
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Automotive Refinish Technician
Sovereign Panel And Paint
01.2003 - 12.2004
- Replaced and repaired vehicle parts according to work order instructions.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Applied primers, sealers and other materials prior to painting.
- Reassembled and replaced parts to complete body repairs.
- Mix and match colours to OEM standards.
- Refinish repairs.
Apprentice Automotive Refinisher
Spectrum Panel And Paint
01.1996 - 12.2003
- Filled cavities and dents with putty to attain smooth surface.
- Operated and used body shop equipment properly and safely.
- Mixed paint according to specifications and selected coating liquid to achieve desired colours.
- Match paint to OEM standards.
- Clean and maintain workshop equipment.
- Interacted with customers courteously and professionally to generate repeat business.
- Complete MITO units to achieve trade certification.
Apprentice Refinisher
Paraparaumu Panel And Paint
08.1993 - 12.1996
- Preparation of repaired vehicles to industry standards
- Clean and maintain work stations and equipment
- Wash and detail vehicles to be returned to customers
- Filled cavities and dents with putty to attain smooth surface.
- Mixed paint according to specifications and selected coating liquid to achieve desired colours.
- Interacted with customers courteously and professionally to generate repeat business.
Education
No Degree -
Freyberg High School
Palmerston North, NZSkills
- Issue and Conflict Resolution
- Active Listening
- Coping Skills
- Adaptable and Flexible
Hunting, Fishing and outdoors.
I am a keen outdoors man that loves the call of the wild, weather it be hunting with my son for small game or stalking large game with our bows.
Weekends you will find me on a boat or fishing from rocks with family and friends in the pursuit of the big one.
Timeline
Owner/Operator
Spectrum Collision Repairs Ltd
01.2017 - 04.2023
Workshop Manager
Paraparaumu Panel And Paint
01.2007 - 12.2017
Panel Technician
Combies In Paradise
01.2006 - 12.2006
Student
NZ Welding School
01.2005 - 12.2005
Automotive Paint Sales Representative
Premier Paints Ltd
01.2004 - 12.2005
Automotive Refinish Technician
Sovereign Panel And Paint
01.2003 - 12.2004
Apprentice Automotive Refinisher
Spectrum Panel And Paint
01.1996 - 12.2003
Apprentice Refinisher
Paraparaumu Panel And Paint
08.1993 - 12.1996
No Degree -
Freyberg High School
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