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Mark Matthews
Regional Area Manager
Oakleigh East
Summary
Forward-thinking Regional Manager with an understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in overseeing multiple business locations to ensure seamless operations and high store performance.
Results-driven professional with a strong focus on team collaboration, training, mentoring and achieving goals.
Demonstrated strong leadership of improving team productivity and customer satisfaction through effective problem-solving skill.
Overview
24
24
years of professional experience
Work History
Regional Manager
Specsavers
03.2021 - Current
- Identified store performance gaps and delivered actionable feedback to stakeholders.
- Supported the development and execution of successful business plans that resulted in improved market share and profitability within the region.
- Increased staff retention through engaging in-person and virtual training.
- Fostered a continuous learning culture across 25 stores, improving customer service standards.
- Coached and mentored future managers and franchise owners.
- Supported employee development through personalized growth plans.
- Drove productivity through ongoing store support, observations, and people/profit planning.
Regional Training Manager
Builders Academy
01.2020 - 03.2021
- Facilitated team-building to strengthen communication and cross-department collaboration.
- Streamlined onboarding to accelerate new hire integration.
- Partnered with cross-functional teams to tailor training materials.
- Encouraged knowledge sharing through regular networking events.
- Evaluated and refined training methods to improve outcomes.
- Supported career growth through personalized development plans.
- Managed over 25 Facilitators across 10 campuses.
Regional Training and Operations Manager
Phillips Institute
03.2017 - 11.2019
- Responsible for the management of twenty employees across the administration, sales, and training teams.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Managing employees’ rosters and student timetables
- Implemented sales targets which has resulted in a 50% increase in enrolments every month.
Regional Manager
Australian Instituite of Fitness
12.2002 - 03.2017
- Boosted brand growth by devising strategic network and marketing tactics.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Executed the successful set up and operations of 12 campuses.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Education
Bachelor of Business Management - Business Management
University of South Australia
South Australia 04.2001 -
Diploma of Training And Assessment - Adult Education
Phillips Institute
Melbourne, VIC 04.2001 -
Diploma of Management - Business Management
Australian Institute of Fitness
Melbourne, VIC01-2015
Skills
Team leadership
Effective communication
Building professional relationships
Sales expertise
Employee training and development
Area management
Proficient in financial management
Service excellence
Managing operational activities
Talent acquisition
Affiliations
- Australian Institute of Life coaches
- Golden Key Academy
- Working with children check
- Police check clearance
- Victorian drivers’ licence
Interests
Timeline
Regional Manager
Specsavers
03.2021 - Current
Regional Training Manager
Builders Academy
01.2020 - 03.2021
Regional Training and Operations Manager
Phillips Institute
03.2017 - 11.2019
Regional Manager
Australian Instituite of Fitness
12.2002 - 03.2017
Bachelor of Business Management - Business Management
University of South Australia
04.2001 -
Diploma of Training And Assessment - Adult Education
Phillips Institute
04.2001 -
Diploma of Management - Business Management
Australian Institute of Fitness