Mark Neill
Diamond Creek,VIC
Summary
Dynamic leader in corrections with a proven track record of managing recruit squads and enhancing training programs. Successfully led operations in high-pressure environments, including during a health crisis, ensuring safety and compliance. Demonstrated ability to collaborate effectively with teams to drive performance and uphold organizational standards.
Overview
22
22
years of professional experience
Work History
Senior Prison Officer
Corrections Victoria
Melbourne, Victoria
09.2025 - Current
- Supervise and manage recruit squads, ensuring adherence to Corrections Victoria and DJCS values.
- Oversee facilitators to ensure effective delivery of training and learning outcomes.
- Represent Corrections Victoria in collaboration with the Learning & Development (L&D) team.
- Supervised daily operations within correctional facilities to maintain safety and security.
Acting Senior Prison Officer
Corrections Victoria
01.2021 - 01.2025
- Managed various areas of the Melbourne Assessment Prison, mentoring staff and ensuring operational standards.
- Led an isolation unit during COVID-19, overseeing a team of 12 staff on a rotating 12-hour roster.
- Served as a Tactical Options Instructor, training squads in self-defence, policies, and procedures.
- Successfully joined the Emergency Response Group (ERG) and facilitated state-wide training sessions.
- Acted in higher duties roles across multiple prison areas, strengthening management and leadership skills.
Assistant Manager
Sherwin-Williams
01.2019 - 01.2020
- Managed store operations, including rostering, payroll, banking, and stock replenishment.
- Maintained high standards of OH&S, customer service, and sales performance.
- Built rapport with staff and customers while adapting to a new industry.
Painter & Supervisor
01.2010 - 01.2019
- Operated as a sole trader under an ABN, subcontracting for Baroness Property Service and Platinum Edge Painting.
- Managed multiple job sites and painting crews, overseeing domestic, commercial, and industrial projects.
- Hired as a full-time supervisor at Yarra Painting, leading teams and ensuring high-quality workmanship.
Apprentice Painter & Freight Worker
01.2006 - 01.2010
- Completed a painting and decorating apprenticeship while working in freight transportation.
- Gained hands-on experience in site operations, workplace safety, and logistics.
Customer Service Representative
01.2005 - 01.2006
- Developed foundational customer service and management skills.
- Handled stock orders, invoicing, cash handling, and store operations.
Education
Certificate III -
Retail
Certificate III -
Painting and Decorating
Certificate III -
Adult Custodial
Instructor Tactical Options -
Certificate IV -
Training and Assessment
Skills
- Team supervision and mentoring
- Training and development
- Emergency response and safety management
- Workforce scheduling and rostering
- Verbal and written communication
- Computer literacy and Microsoft Office
- Problem-solving and decision-making
- Adaptability and teamwork
- Performance assessment strategies
- Time management techniques
- Mental health support initiatives
- Incident reporting and de-escalation techniques
Accomplishments
- Tactical Options Instructor, 15/12/21
- Emergency Response Group, 01/08/23
- Squad Coordinator, 27/03/24
- State Training Group, 018/04/24
- Squad Manager, 01/01/25
- Senior Prison Officer, 21/09/25
Professional Overview
Highly motivated and experienced professional with a diverse background spanning painting, sales, and corrections. Beginning as a painter under an ABN, I developed strong leadership, communication, and customer service skills, progressing into supervisory roles across various job sites. Transitioning into sales, I enhanced my expertise in customer relations, management, and organizational efficiency. Currently, as a Squad Manager with Corrections Victoria, I leverage my leadership, training, and compliance expertise to oversee recruit development, ensure high training standards, and maintain workplace policies and OH&S compliance. A registered trainer and assessor, I am dedicated to fostering a high-performance environment while upholding the values and behaviours of Corrections Victoria and DJCS.
Timeline
Senior Prison Officer
Corrections Victoria
09.2025 - Current
Acting Senior Prison Officer
Corrections Victoria
01.2021 - 01.2025
Assistant Manager
Sherwin-Williams
01.2019 - 01.2020
Painter & Supervisor
01.2010 - 01.2019
Apprentice Painter & Freight Worker
01.2006 - 01.2010
Customer Service Representative
01.2005 - 01.2006
Certificate III -
Retail
Certificate III -
Painting and Decorating
Certificate III -
Adult Custodial
Instructor Tactical Options -
Certificate IV -
Training and Assessment