Mark O'Connell
Prospect,SOUTH AUSTRALIA
Summary
Accomplished Business Development Manager with expertise in brand positioning strategies. Outstanding sales and marketing talents to manage sales related budgets. Great relationship building and communication strengths.
Overview
24
24
years of professional experience
Work History
Regional Development Manager
Dyson Appliances
02.2013 - 03.2024
- Analyze sales data to identify areas of opportunity for sales growth
- Increased regional sales by developing and implementing strategic business plans.
- Drive go to market strategies for new product innovation within key business partners
- Collaborated with other Regional Development Managers to share ideas and best practices
- Develop strong relationships with all clients, leading to strong trust and long-term partnerships
- Conduct and lead training and capability sessions with key business partners
Brand Manager
Acton Marketing Partners
08.2005 - 02.2013
- Organized and delivered training sessions for new product content and technological advancements.
- Researched and identified new opportunities for product and brand development.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Manager/Sales Assistant
Harvey Norman Electrical
03.2000 - 08.2005
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current and new products.
- Built rapport with repeat customers, fostering long-term loyalty.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Skills
- Strong Customer Engagement
- Builder of relationships
- Technical understanding
- Strong business analysis
- Adaptable/flexible
- Superior communication
- People coach
- Intuitive
- B2B
Timeline
Regional Development Manager
Dyson Appliances
02.2013 - 03.2024
Brand Manager
Acton Marketing Partners
08.2005 - 02.2013
Customer Service Manager/Sales Assistant
Harvey Norman Electrical
03.2000 - 08.2005