MARK REID
CANNON HILL,Queensland
Summary
Accomplished Service Technician Supervisor and Sales Consultant with a proven track record at Trusted Pest Management and Rentokil Intital, excelling in customer service and problem-solving abilities. Spearheaded team efforts to surpass sales targets and enhance client relationships, demonstrating exceptional teamwork and attention to detail. Achieved significant process improvements, ensuring quality control and compliance.
Overview
19
19
years of professional experience
Work History
Service Technician Supervisor and Sales Consultant
Trusted Pest Management
12.2021 - 12.2024
- Responsible for the delivery of tried, and tested approved methods by our experienced and dedicated Termite control technicians.
- Check for associated problems such as rot or damp.
- Responsible for thorough inspection to assess the extent of termite problem and whether the infestation is active and need of treatment.
- Coordinated schedules for multiple service technicians, ensuring optimal coverage for client needs.
- Conducted regular safety inspections to ensure compliance with industry regulations and maintain a safe working environment.
- Established a culture of continuous improvement by encouraging feedback from technicians and clients alike about potential process enhancements or areas of concern.
Sales Representative Team Leader
Rentokil Initial
10.2005 - 11.2021
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Supervisor of team of service technicians, perform an initial inspection to assess the extent of the termite problems, infestation.
- Provide quotation and possible treatment solutions to prevent damaging pre-constructed and completed.
- Support existing residential and Commercial clients with regular annual inspections to monitor with quality monitoring systems.
- Reaching and exceeding Budgeted targets and key performance indicators.
Education
PEST MANAGEMENT
TAFE NSW
NSWSkills
- Customer service
- Attention to detail
- Problem and issue resolution
- Troubleshooting skills
- Verbal and written communication
- Valid Driver's license
- Client relationship management
- Quality control
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Languages
English
Full Professional
Timeline
Service Technician Supervisor and Sales Consultant
Trusted Pest Management
12.2021 - 12.2024
Sales Representative Team Leader
Rentokil Initial
10.2005 - 11.2021
PEST MANAGEMENT
TAFE NSW
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