Mark Sheehan
BRISBANE,QLD
Summary
Compliance Management Professional experienced in parking enforcement and urban compliance. Enhanced site security and ensured adherence to regulations through effective conflict resolution and clear communication in high-pressure situations. Delivered high productivity and operational efficiency while fostering positive community interactions.
Overview
1
1
Certification
42
42
years of professional experience
Work History
Parking Enforcement Officer
Secure Parking
Brisbane , QLD
09.2022 - Current
- Monitored parking lots for unauthorized vehicles or suspicious activity.
- Checked vehicles for valid permits, tickets, and time limits.
- Directed drivers to proper parking areas and enforced special parking restrictions.
- Maintained professional conduct while enforcing parking rules at Secure Parking locations.
- Patrolled Secure Parking facilities to monitor parking compliance and site conditions.
- Assisted customers with parking questions and directions on site.
Assistant Manager
AMF Tenpin Bowling
Brisbane, QLD
01.1994 - 12.1998
- Supervised bowling center operations, coordinating front desk, lanes, and guest service teams.
- Managed daily cash handling, reconciled tills, and monitored POS transactions.
- Scheduled staff shifts, balanced labor needs, and supported shift coverage.
- Resolved customer concerns, service issues, and lane assignment requests.
- Trained team members on bowling center procedures and guest service standards.
- Monitored lane conditions, equipment readiness, and facility cleanliness.
Personal Care Assistant
St John’s Ambulance
Brisbane, QLD
10.1992 - 10.1996
- Supported patients with personal care, maintaining dignity and privacy.
- Assisted with mobility, transfers, and safe positioning during daily routines.
- Monitored condition changes and reported concerns to St John's Ambulance staff.
- Recorded care notes and completed documentation accurately for handover.
- Provided reassurance and emotional support to patients, families, and volunteers.
- Followed infection control procedures and safe handling practices in care settings.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
Truck Driver
Quality Foods
Brisbane, QLD
06.1984 - 10.1992
- Hauled food products between Quality Foods distribution sites and customer locations.
- Loaded and secured pallets from loading docks for safe transport.
- Monitored temperature-sensitive cargo and protected food quality during transit.
- Followed route schedules and adjusted driving plans for traffic delays.
- Inspected truck equipment before daily routes and reported maintenance issues.
- Completed logbooks, mileage records, and fuel reports for Quality Foods.
- Communicated with dispatchers and store teams about delivery status.
- Communicated with dispatchers regarding pickup and delivery times.
- Verified shipment paperwork against manifests and delivery instructions.
Education
Duval High School
Armidale , NSW Skills
- Parking regulations
- Citation issuance
- Permit verification
- Vehicle patrol
- Incident reporting
- Site security
- Customer service
- Conflict resolution
- De-escalation skills
- Effective communication
- Problem solving
- Professional conduct
- Area zoning
Certification
- Certificate of small business
Timeline
Parking Enforcement Officer
Secure Parking
09.2022 - Current
Assistant Manager
AMF Tenpin Bowling
01.1994 - 12.1998
Personal Care Assistant
St John’s Ambulance
10.1992 - 10.1996
Truck Driver
Quality Foods
06.1984 - 10.1992
Duval High School