Mark Stokes
Toowoomba,Queensland
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
SALES CONSULTANT
TJM Toowoomba
12.2022 - Current
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Managed daily scheduling of workshop to maximise daily efficiency.
- Followed up on purchase orders to forecast workshop scheduling accurately.
- Communicated effectively with staff members of sales, workshop, warehouse, and administrative departments.
- Processed warranty claim paperwork and followed up on missing information to complete processing.
- Reviewed warranty repair orders for proper completion, accuracy and legibility ensure correct finalization.
CAREGIVER
.
01.2022 - 06.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Transported individuals to events and activities, medical appointments, and shopping trips
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Handled incoming mail, bills and invoices and completed appropriate actions
- Entrusted to handle confidential and sensitive situations in professional matter
ASSISTANT MANAGER
McDonald's
07.2021 - 01.2022
- Generated repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
STORE MANAGER
Woolworths Caltex
06.2014 - 03.2020
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained correct product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Delivered positive results by controlling monthly operations budgets and limiting financial discrepancies
- Protected store from loss or theft by setting and enforcing clear security policies.
- Approved regular payroll submissions for employees.
Education
Bachelor - Criminology and Criminal Justice
Griffith University
Mount Gravatt, QLD 01.2010 - 11.2013
Certificate III - Business Administration
Busy At Work
Pittsworth, QLD 04.2008 - 03.2009
Skills
High Customer Service Skills
Recordkeeping Skills
Paperwork Coordination
Paperwork Processing
Claims Submissions
Data Entry
Scheduling
Product and Service Knowledge
Customer Liaison
Interpersonal Communication
Additional Information
- Blue Working with Children Card, Exp. 26/10/2026
- Yellow NDIS Worker Screening Card, Exp. 26/10/2026
- First Aid Certificate - Toowoomba Safety Training - Exp. 09/2024
References
- Paul Johnson, Operations Manager, TJM Toowoomba, 0400 259 000
- Andrew Peterson, Senior Sales Consultant, TJM Toowoomba, 0417 709 739
- Adam Kletecka, Green Consultant Group (Formerly Woolworths Caltex), 0448 284 323
Timeline
SALES CONSULTANT
TJM Toowoomba
12.2022 - Current
CAREGIVER
.
01.2022 - 06.2023
ASSISTANT MANAGER
McDonald's
07.2021 - 01.2022
STORE MANAGER
Woolworths Caltex
06.2014 - 03.2020
Bachelor - Criminology and Criminal Justice
Griffith University
01.2010 - 11.2013
Certificate III - Business Administration
Busy At Work
04.2008 - 03.2009