Mark Taylor

Summary

Resourceful Operation Support Officer with background in managing operational procedures, ensuring compliance with regulations, and supporting team efficiency. Strengths include strong problem-solving abilities, excellent communication skills, and proficiency in risk management. Previous roles have resulted in streamlined operations, improved processes, and enhanced team performance.

Overview

9

years of professional experience

Work History

Operational Support Officer

Bayside Peninsula Orange Door

03.2020 - Current

Coordinated efforts and resources to support hub manager in achieving objectives of Orange Door.
Managed financial systems and compliance activities to ensure best-practice financial management.
Oversaw day-to-day operations of hub, including facilities management, IT, parking, fleet management, and security.
Supervised client support officers and administration officer, focusing on performance development and daily management.
Maintained partnerships with DHHS corporate support to enhance local service delivery effectiveness.
Acted as liaison between CSOs and FSV/DHHS human resources for vacancy management and recruitment.
Assisted hub manager and practice leaders in identifying and resolving operational issues promptly.
Prepared reports and briefings for senior management to align with key reporting frameworks.

Acting Hub Manager

Bayside Peninsula Area Orange Door

09.2021 - 09.2022

Provided operational oversight and accountability for integrated service delivery across The Orange Door workforce by supporting service delivery and facility management, and clarifying that policies and procedures, standards, and guidelines are understood and adhered to by The Orange Door workers.
Establish and monitor systems and procedures to support integrated service delivery, track progress and recognise actual and potential barriers, and find effective ways to deal with them.
Collaborated with team and practice leaders to identify and resolve operational and service delivery issues, enhancing overall service effectiveness.
Monitor and analyse client experience/satisfaction data.
Oversee facilities budget and brokerage budget management.
Manage processes and procedures as they relate to The Orange Door, including complaints management and resolution processes; critical incident management and reporting; dispute resolution management and resolution processes and monitoring conflicts of interest and disclosures.
Provided leadership and operational management of The Orange Door team by modelling integrated approaches and ethical service delivery practices.
Creating a culture of shared leadership across all elements of The Orange Door service delivery.
Working closely with supervisors of staff in CSOs, DHHS, and Aboriginal services.
Providing practitioners with relevant information and access to systems to support safe and effective integrated service delivery.
Provide sound judgement and authoritative advice on risks, priorities and operational matters for consideration by the Hub Leadership Group and FSV.
Manage the implementation of complex policy, systems and services across The Orange Door operations.
Drove connections between The Orange Door and CSOs within the network by forging relationships across FSV, DHHS, and other stakeholders to facilitate integrated service delivery.
Leading the oversight of partnership agreements and operating protocols between The Orange Door service providers and the broader service systems.
Managing stakeholders through effective negotiation and influence.
Working effectively with Aboriginal services and communities to ensure that Aboriginal people receive culturally appropriate services that meet their needs.
Work effectively with diverse communities and ensuring that The Orange Door attitudes, behaviours, policies and systems enable inclusive and responsive services for everyone.
Overseeing, monitor and deliver projects to respond to local service delivery needs, ensuring they are delivered in accordance with relevant legislation and government regulations and guidelines.

Office Manager

Mental Health Tribunal

Melbourne, VIC

08.2019 - 03.2020

Led corporate services team (3 staff) to ensure efficient delivery of services and advice to Tribunal staff and members.
Managed stakeholder relationships to align strategic and business plans with Tribunal’s objectives.
Ensure administrative policies and procedures support and meet the business objectives of the Tribunal.
Provided timely and accurate advice and recommendations on the financial position of the Tribunal, HR policy, and records management services.
Developed and provided complex projects and documents to meet Tribunal's business needs.
Led the bi-annual Member Recruitment project under the guidance of the Executive Officer and the President, applying the DPC appointment and remuneration guidelines for member recruitment and engaging all necessary stakeholders throughout the project.

Executive Briefing Officer

Office of the Secretary

10.2017 - 08.2019

Provide high-level policy advice to the Secretary and Director, Office of the Secretary, having regard to political and community sensitivities.
Managed and monitored administrative, quality assurance and quality control processes for briefings to and from Secretary, ensuring accuracy, relevance and timeliness.
Review, prepare, and present written material including detailed, comprehensive reports, minutes, Ministerial briefs, speeches, cabinet and agency submissions on complex policy and operational issues as well as prepare regular and ad hoc reports and correspondence.
Lead or manage projects and contracts on behalf of the Secretary and Director, working with a high-level of accountability and confidentiality.
Developed and strengthened key relationships with internal and external stakeholders, including Ministers’ offices, central agencies and departmental staff, to support collaborative efforts.
Coordinated and managed department’s Executive Board, structuring agendas for meetings throughout the year to maximize decision making and input on critical issues by senior executives, and completed minutes.
Work collaboratively with departmental executives on a range of issues that require particular attention.
Keep abreast of government and departmental policies and services and identify and actively manage emerging issues and areas of risk for government, department and the community.

Team Leader

DHHS

Melbourne, VIC

03.2017 - 10.2017

Led a team of 12 staff to provide expert advice aligned with organizational goals.
Delivered authoritative corporate guidance to enhance business systems and mitigate risks.
Managed resource allocation and output to achieve service delivery targets.
Fostered an environment promoting individual development and alignment with objectives.
Modeled effective behaviors integral to strong people management and departmental values.
Monitored improvement objectives in annual plans related to specific responsibilities.
Built and maintained relationships with peers and stakeholders to support collaboration.
Resolved complex operational issues for stakeholders, ensuring effective resolution.

Education

Bachelor of Arts - Criminology Hons

University of Greenwich, London, UK

05-2013

Skills

Operational oversight
Financial management
Stakeholder management
Service management
Resource allocation
Report preparation
Data analysis
Financial analysis
Performance development

Policy implementation
Team leadership
Problem solving
Analytical thinking
Conflict resolution
Continuity planning
Self motivation
Interpersonal skills

References

Mr Rohit Prabhu, Hub Manager, FSV, Rohit.Prabhu@familysafety.vic.gov.au
Ms Renay Stephens, Site Manager, FSV, Renay.Stephens@familysafety.vic.gov.au
Ms Lucy Gregory, CEO, Domestic Violence Prevention Centre, CEO@domesticviolence.com.au

Contact

0434 382 374, markctaylor1984@gmail.com

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Salary Range

$125000/yr - $200000/yr

Timeline

Acting Hub Manager - Bayside Peninsula Area Orange Door