Mark Tomlinson
Adelaide,SA
Summary
Experience mechanic and tyre fitter with wheel alignment background, 2-4 years record of success resolving automotive issues and satisfying customers. Great technical and mechanical knowledge with skills to understand and independently fix wide range of issues. Friendly and reliable customer relations professional well-versed in helping with call connections, location inquiries, and roadside assistance. Good communication and interpersonal skills paired with a hardworking and self-motivated nature.
Overview
7
7
years of professional experience
Work History
Roadside Assistance
RAA
01.2024 - 06.2024
- Increased motorist satisfaction by providing excellent customer service during roadside assistance interactions.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival.
- Assisted motorists in need by providing roadside assistance, directions, or arranging for tow services when necessary.
- Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
- Provided roadside assistance for stranded motorists, exhibiting excellent problem-solving skills.
- Provided emergency roadside assistance to customers experiencing breakdowns, quickly assess and performing necessary repairs to get them back on road safely.
Tyre Fitter
Bearcat Tyre
06.2021 - 01.2023
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Identified problems and replaced worn tires on variety of vehicles.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
Mobile Mechanic
A&M Automotive
01.2017 - 04.2021
- Increased repeat business by establishing strong relationships with customers through excellent communication skills.
- Adhered strictly to industry safety standards while performing repairs or maintenance tasks in various environments.
- Enhanced customer satisfaction by providing timely and efficient mobile mechanic services.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained comprehensive records of all completed work orders, facilitating accurate invoicing and recordkeeping.
- Collaborated with team members to troubleshoot complex mechanical problems, improving overall efficiency.
Diesel Mechanic
ABC Transport
01.2019 - 01.2020
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Supported overall workshop efficiency by maintaining clean, organized workspace and adhering to safety guidelines.
Automotive Mechanic Assistant
Sheffield
05.2018 - 10.2018
- Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
- Increased shop productivity by maintaining clean and organized work environment.
- Streamlined repair process with proficient use of specialized automotive tools and diagnostic equipment.
- Assisted lead mechanic in performing routine maintenance tasks such as oil changes, tire rotations, and brake pad replacements.
Education
Certificate III - Automotive Mechanical Light Vehicle Technology
Orkut College of Management
Adelaide01.2017
Certificate II - Automotive Steering And Suspension Technology
Beaurepaires
Wingfield, SA 03.2014
Certificate II - Automotive Tyre Servicing Technology
Beaurepaires
Wingfield, SA03.2014
Certificate I - Automotive Mechanical Light Vehicle Technology
TAFE SA
Croydon, SA02.2008
Skills
- Roadside Assistance Experience
- Roadside Assistance Support
- Customer service and assistance
- Tire Installation
- Safety Procedures
- Technical knowledge
- Machinery Operation
- Alignment Adjustment
- Hand and Power Tool Operation
- Staff Training
- Company Procedure Adherence
- Automotive Maintenance
Additional Information
Bearcat Tyres
Adam Sutton
Ph: 0413 443 332
Sheffield Automotive
Mobi Sigudu
Ph: 0429 881 234
A&M Automotive
Jonathan Sulit
Ph: 0413 870 295
licences
HR Licence (synchromesh)
Forklift Licence
Timeline
Roadside Assistance
RAA
01.2024 - 06.2024
Tyre Fitter
Bearcat Tyre
06.2021 - 01.2023
Diesel Mechanic
ABC Transport
01.2019 - 01.2020
Automotive Mechanic Assistant
Sheffield
05.2018 - 10.2018
Mobile Mechanic
A&M Automotive
01.2017 - 04.2021
Certificate III - Automotive Mechanical Light Vehicle Technology
Orkut College of Management
Certificate II - Automotive Steering And Suspension Technology
Beaurepaires
Certificate II - Automotive Tyre Servicing Technology
Beaurepaires
Certificate I - Automotive Mechanical Light Vehicle Technology
TAFE SA
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