Mark Zhao
Epping,Australia
Summary
I am a passionate and dedicated fin-tech sales professional and broker with exceptional networking skills and extensive experience in the tech and financial sectors. Proficient in both outbound and inbound calling, I have a proven track record of expanding account portfolios and possess strong communication abilities with C-suite executives. As a results-oriented individual, I am eager to leverage my strategic sales capabilities in a dynamic, growth-focused environment.
Overview
3
3
years of professional experience
Work History
Bartender
Gogyo
Sydney, NSW
01.2024 - Current
- Experienced Bartender with over 2 years of experience in high-volume bars and restaurants, adept at providing exceptional customer service and creating a welcoming environment. Skilled in mixology, inventory management, and maintaining bar cleanliness.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Account Manager
Valiant Finance
Sydney, NSW
04.2023 - 12.2023
- Successfully sold fin-tech software to small and medium-sized businesses, tailored for brokers to optimize and streamline their operations and management. Additionally, fulfilled a hybrid role by brokering deals for business owners seeking asset, working capital, and commercial property funding, with average deal sizes ranging from $10,000 to $50,000.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Acted as the primary point of contact, addressing client inquiries, resolving issues promptly, and providing exceptional customer service.
- Consistently achieved 95-120% of weekly targets by maintaining a conversion rate of 20-22% for inbound transferred leads.
- Provided training and mentorship to junior account managers, enhancing their skills and knowledge about effective account management strategies.
Outbound Sales Consultant
Valiant Finance
Sydney, NSW
10.2022 - 04.2023
- Specialised in generating and evaluating leads to facilitate successful financing agreements and loans in collaboration with banks and product specialists, catering to diverse business requirements.
- Conducted 55-60 cold calls daily, consistently achieving a conversion rate that resulted in meeting 95-120% of weekly sales targets (conversion rate of 18%-22.5%).
- Assisted in funding an average of 300-400 customers per month, ensuring their current and future business needs were met.
- Invited to join the high achievers' group within my first 2-3 months as an outbound sales consultant.
- Led re-engagement campaigns targeting previously withdrawn or unqualified clients, conducting thorough follow-ups and assessing their current or future financial needs.
Keyholder
Oscar Wylee
04.2022 - 10.2022
- Supervised and led a team of retail associates as the Keyholder, providing guidance and support in daily operations.
- Effectively delegated responsibilities, optimising team performance and ensuring smooth store operations.
- Ensured adherence to company policies, procedures, and compliance standards while conducting regular store audits to verify compliance and implement corrective actions as needed.
- Fostered a positive and collaborative team culture, promoting open communication and teamwork alongside collaborating with other Keyholders and management to address challenges and improve overall store performance.
Assistant Restaurant Manager
Gogyo
Sydney, NSW
02.2021 - 12.2021
- Designed and implemented comprehensive training programs for restaurant staff, covering onboarding, customer service, and product knowledge
- Ensured staff compliance with food safety regulations and company policies through regular training sessions and updates
- Facilitated training sessions to enhance the skills of front-of-house and back-of-house staff, ensuring consistent service quality and adherence to company standards
- Implemented conflict resolution training to equip staff with effective communication and problem-solving skills, reducing workplace conflicts.
Education
Bachelor of Arts - Screen Production And Music
Macquarie Univeristy
Macquarie Park, NSW12.2020
Skills
- Leadership Qualities
- Business Development
- B2B Sales / SaaS
- Account Management
- CRM Software (Salesforce)
- Price Negotiation
- Portfolio Growth
- Customer Retention
- Outbound & Inbound Calling
- Market & Industry Analysis
- Financial Acumen
- Sales Strategies
Languages
English
Mandarin
Cantonese
References
References available upon request
Hobbies
- Health, Well-being & Fitness
- Gym & Martial Arts
- Music
- Cooking
- Basketball
- Cars
- Dance
Timeline
Bartender
Gogyo
01.2024 - Current
Account Manager
Valiant Finance
04.2023 - 12.2023
Outbound Sales Consultant
Valiant Finance
10.2022 - 04.2023
Keyholder
Oscar Wylee
04.2022 - 10.2022
Assistant Restaurant Manager
Gogyo
02.2021 - 12.2021
Bachelor of Arts - Screen Production And Music
Macquarie Univeristy