Mark Zhao
Epping,Australia
Summary
I am a passionate and dedicated fin-tech sales professional and broker with exceptional networking skills and extensive experience in the tech and financial sectors. Proficient in both outbound and inbound calling, I have a proven track record of expanding account portfolios and possess strong communication abilities with C-suite executives. As a results-oriented individual, I am eager to leverage my strategic sales capabilities in a dynamic, growth-focused environment.
Overview
3
3
years of professional experience
Work History
Bartender
Gogyo
01.2024 - Current
- Experienced Bartender with over 2 years of experience in high-volume bars and restaurants, adept at providing exceptional customer service and creating a welcoming environment. Skilled in mixology, inventory management, and maintaining bar cleanliness.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Account Manager
Valiant Finance
04.2023 - 12.2023
- Successfully sold fin-tech software to small and medium-sized businesses, tailored for brokers to optimize and streamline their operations and management. Additionally, fulfilled a hybrid role by brokering deals for business owners seeking asset, working capital, and commercial property funding, with average deal sizes ranging from $10,000 to $50,000.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Acted as the primary point of contact, addressing client inquiries, resolving issues promptly, and providing exceptional customer service.
- Consistently achieved 95-120% of weekly targets by maintaining a conversion rate of 20-22% for inbound transferred leads.
- Provided training and mentorship to junior account managers, enhancing their skills and knowledge about effective account management strategies.
Outbound Sales Consultant
Valiant Finance
10.2022 - 04.2023
- Specialised in generating and evaluating leads to facilitate successful financing agreements and loans in collaboration with banks and product specialists, catering to diverse business requirements.
- Conducted 55-60 cold calls daily, consistently achieving a conversion rate that resulted in meeting 95-120% of weekly sales targets (conversion rate of 18%-22.5%).
- Assisted in funding an average of 300-400 customers per month, ensuring their current and future business needs were met.
- Invited to join the high achievers' group within my first 2-3 months as an outbound sales consultant.
- Led re-engagement campaigns targeting previously withdrawn or unqualified clients, conducting thorough follow-ups and assessing their current or future financial needs.
Keyholder
Oscar Wylee
04.2022 - 10.2022
- Supervised and led a team of retail associates as the Keyholder, providing guidance and support in daily operations.
- Effectively delegated responsibilities, optimising team performance and ensuring smooth store operations.
- Ensured adherence to company policies, procedures, and compliance standards while conducting regular store audits to verify compliance and implement corrective actions as needed.
- Fostered a positive and collaborative team culture, promoting open communication and teamwork alongside collaborating with other Keyholders and management to address challenges and improve overall store performance.
Assistant Restaurant Manager
Gogyo
02.2021 - 12.2021
- Designed and implemented comprehensive training programs for restaurant staff, covering onboarding, customer service, and product knowledge
- Ensured staff compliance with food safety regulations and company policies through regular training sessions and updates
- Facilitated training sessions to enhance the skills of front-of-house and back-of-house staff, ensuring consistent service quality and adherence to company standards
- Implemented conflict resolution training to equip staff with effective communication and problem-solving skills, reducing workplace conflicts.
Education
Bachelor of Arts - Screen Production And Music
Macquarie Univeristy
Macquarie Park, NSW12.2020
Skills
- Leadership Qualities
- Business Development
- B2B Sales / SaaS
- Account Management
- CRM Software (Salesforce)
- Price Negotiation
- Portfolio Growth
- Customer Retention
- Outbound & Inbound Calling
- Market & Industry Analysis
- Financial Acumen
- Sales Strategies
Languages
English
Mandarin
Cantonese
References
References available upon request
Hobbies
- Health, Well-being & Fitness
- Gym & Martial Arts
- Music
- Cooking
- Basketball
- Cars
- Dance
Timeline
Bartender
Gogyo
01.2024 - Current
Account Manager
Valiant Finance
04.2023 - 12.2023
Outbound Sales Consultant
Valiant Finance
10.2022 - 04.2023
Keyholder
Oscar Wylee
04.2022 - 10.2022
Assistant Restaurant Manager
Gogyo
02.2021 - 12.2021
Bachelor of Arts - Screen Production And Music
Macquarie Univeristy