Mark Edgar Joseph D'Silva
Midland,WA
Summary
A highly focused, dynamic and result driven young lad, hardworking, however strives to achieve results by working smarter. Due to this never takes short cuts rather follows all OH & S rules and regulations as being inculcated. Thrive as a Leader and forges relationships to be considered an integral team player and excellent team builder, thereby making for exceptional customer service and interpersonal skills. Always gets the job done the first time right, with a smile.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Worker
Wyndham Youth Aboriginal Service
12.2022 - 01.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided key emotional support to special needs youth.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
Fast Food Team Leader
Kicky's (Country) Fried Chicken
01.2019 - 07.2022
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
- Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
Delivery Person
Geri's Takeaway Home Tucker, Family Business
06.2018 - 01.2020
- Improved customer satisfaction by providing timely and accurate deliveries.
- Maintained high level of accuracy in record keeping, including delivery logs, receipts, and signatures.
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
The agent for newspaper and pamphlets delivery in Ellenbrook for the Salmat Media Force Pty Ltd.
06.2017 - 01.2019
Education
Year 11 ATAR STEM - STEM
Mazenod College
Lesmurdie, WA12.2024
Skills
- Cash Management
- Team leadership
- Extremely organized
- Staff development
- Office Administration Skills
- Developing conflict resolution skills
- MS Windows Knowledge
- Strong verbal communication
- Employee relations
- Positive and friendly
- Planning and organization
- Customer Service and Interpersonal Skills
- Customer-oriented
- Customer service
- Verbal and written communication
- Quick learner
- People-oriented
- Natural leader
- Training development aptitude
- Strong client relations
- Exceptional time management skills
- Excellent work ethic
- Mentoring abilities
- Youth supervision
- Positive Reinforcement
- Social skill development
- Emotional Support
- Conflict de-escalation
Certification
Certificates of 100% attendance in class for many semesters,the worst is 99% attendance record
Hobbies and Interests
- Chess
- Sports (Cricket, Soccer, Basketball, Table Tennis)
- Drawing/Colouring
References
Available on request
Timeline
Youth Worker
Wyndham Youth Aboriginal Service
12.2022 - 01.2024
Fast Food Team Leader
Kicky's (Country) Fried Chicken
01.2019 - 07.2022
Delivery Person
Geri's Takeaway Home Tucker, Family Business
06.2018 - 01.2020
The agent for newspaper and pamphlets delivery in Ellenbrook for the Salmat Media Force Pty Ltd.
06.2017 - 01.2019
Year 11 ATAR STEM - STEM
Mazenod College
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