MARK LAWRENCE RAPACON
Cleveland,QLD
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Pancake Manor
10.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
Restaurant Manager
Fiction Bar And Restaurant
05.2021 - 10.2024
- Led and collaborate with chefs and team members on effective methods, operations, policies and procedures.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Evaluate staff performance through Fiction assessment form and conduct continuously training.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Social Media Marketing Manager
Fiction Bar And Restaurant
04.2022 - 10.2024
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Developed customized paid advertising campaigns for maximum return on investment.
- Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
Assistant Sales Manager
MLR LIGHTS AND SOUNDS
04.2019 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands.
Restaurant Food Server
Stratton Mountain Resort
11.2018 - 04.2019
- Worked with POS system to place order, bussed and reset tables, Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Restaurant Food Server
The Greenbrier Hotel
03.2018 - 11.2018
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
Education
Diploma - Hospitality Management
Vibe College
08.2022
Certificate IV - Commercial Cookery
Vibe College
12.2021
Bachelor of Science - Hospitality Management
La Salle College Antipolo, Philippines
03.2017
Skills
- Restaurant and Bar Operation
- Guests Relations & Customer Service Best Practices
- Food Sales and Promotion
- POS Terminal Operations
- Revenue Generation
- Employee Performance Evaluations
- Delegating Assignments and Tasks
Certification
- Food Safety Supervisor License - SITSS00069 Food Safety Supervision Skill Set.
- Responsible Management of Licensed Venues under the provision Liquor Act 1992.
REFERENCES
- NATHAN LAND (Operations Manager) "Fiction Bar and Restaurant" QLD 0423 351 148
- SIVAKUMAR KANASON ( Head Chef) "Fiction Bar and Restaurant" , QLD 0424 900 712
- ROBERT AQUILINO VINCENT (Sommelier & F&B Director) " The Greenbrier", USA 304 536 110
- CJ CABILAN (Director of Occupational Violence Prevention and Management) "Canberra Health Services" 0411 877 149
Timeline
Restaurant Manager
The Pancake Manor
10.2024 - Current
Social Media Marketing Manager
Fiction Bar And Restaurant
04.2022 - 10.2024
Restaurant Manager
Fiction Bar And Restaurant
05.2021 - 10.2024
Assistant Sales Manager
MLR LIGHTS AND SOUNDS
04.2019 - 03.2020
Restaurant Food Server
Stratton Mountain Resort
11.2018 - 04.2019
Restaurant Food Server
The Greenbrier Hotel
03.2018 - 11.2018
Certificate IV - Commercial Cookery
Vibe College
Bachelor of Science - Hospitality Management
La Salle College Antipolo, Philippines
Diploma - Hospitality Management
Vibe College
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