Markus Castro
Mount Barker,SA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Worker
Cheap As Chips
09.2023 - Current
- Wrapped, boxed and weighed bakery department products.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Griller
Hillbilly Chicken
03.2018 - Current
- Grilled meats and seafood to customer specifications.
- Operated and maintained grills, fryers and other cooking equipment.
- Streamlined grill station operations, effectively managing multiple orders simultaneously.
- Contributed to a positive working environment by maintaining open communication with staff members and management teams alike.
Delivery Driver
Dominos's Pizza
08.2023 - 12.2023
- Minimized company liability and risks to loads by obeying traffic laws.
- Expedited deliveries to meet customer deadlines and requirements.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Protected people and equipment from hazardous materials by using correct procedures.
Hospitality Assistant
Eldercare
11.2022 - 07.2023
- Created healthy nutritious menus to serve at important functions.
- Established unique service goals to each venue to provide constant and excellent service.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
- Conducted regular inspections of hotel rooms and public spaces, identifying areas requiring improvement or maintenance.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Manual Labour
Ubute Marquees
04.2019 - 04.2019
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
Education
No Degree - Cert II Retail
HIT SA
HIT SA12.2021
High School Diploma -
Glenunga International High School
Glenunga, SA12.2019
Skills
- Conflict resolution techniques
- Dispute Mediation
- Staff Support
- Customer Needs Assessment
- Flexible Hours
- Reliable and Responsible
- Upselling strategies
- Loss Prevention
- Information Analysis
Timeline
Retail Worker
Cheap As Chips
09.2023 - Current
Delivery Driver
Dominos's Pizza
08.2023 - 12.2023
Hospitality Assistant
Eldercare
11.2022 - 07.2023
Manual Labour
Ubute Marquees
04.2019 - 04.2019
Griller
Hillbilly Chicken
03.2018 - Current
No Degree - Cert II Retail
HIT SA
High School Diploma -
Glenunga International High School
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