Markus Knuschke

As Senior Manager of Store Experience, I am responsible for shaping and executing the store experience strategy across Foot Locker Asia Pacific, with a strong emphasis on operational excellence, in-store technology, and innovation.

This role plays a critical part in ensuring our stores operate successfully by driving productivity, enhancing customer engagement, and delivering consistent, brand-right experiences. I lead the Field Visual Merchandising team across the region, ensuring our visual standards reflect our brand identity and resonate with our consumers.

In addition to continuing the development of the Customer Experience Center of Excellence (CXCOE), I partner closely with global and cross-functional teams to implement initiatives that elevate store operations, improve selling behaviors, and create immersive retail environments. My work directly supports our mission to inspire and empower youth culture through seamless, impactful, and future-ready store experiences.

• Proficient in optimizing retail operations, supply chain management, and cost control to maximize efficiency and drive profitability.
• Proven ability to formulate and execute comprehensive business plans, aligning with organizational objectives and ensuring sustainable strategic growth.
• Responsible for strategic implementation of technology enhancements in the Asia Pacific retail landscape to create strong consumer connections.
• As Senior Manager of Customer Connectivity, I am accountable for the execution of the Customer Experience & Omnichannel Excellence (CXOCE) mandate to improve customer experience by unlocking the value of technology and data. I drive initiatives and programs that support the customer experience pillars of the business.

• Led the Customer Experience & Omni Innovation business across the Asia Pacific market, while coaching and mentoring the team to deliver high performance.
• As Acting Senior Manager Customer Experience & Omni Innovation, I was responsible for the execution of the Customer Experience & Omnichannel Excellence (CXOCE) mandate to improve customer experience by unlocking the value of technology and data. I drove initiatives and programs that support the customer experience pillars of the business.
• The Manager CX & Omni Innovation manages and leads all stakeholders in the business in the delivery and consistency of all store experience related processes and procedures. They ensure the tools, processes, and procedures developed by the commercial operations are stored centrally and documented to the highest standards.

• As General Manager - District Manager in Training (DMT) responsible for the Southeast Asian market, actively managed retail operations in Singapore & Malaysia in collaboration with the District Manager. Took the team to the next level with a go-to-market strategy for Foot Locker's entry into Korea and supporting the market entry with team member training & store opening project management.
• The General Manager - District Manager in Training (DMT) retains overall responsibility for the daily business operations of their respective Store(s). But also has a key role in supporting the District Manager with store operations, Customer Experience, People Management, The Manager Trainer, and the Manager Training, Compliance, and Development.
• The General Manager - District Manager in Training (DMT) retains overall responsibility for the daily business operations of their respective Store(s). But also has a key role in supporting the District Manager with store operations, Customer Experience, People Management, The Manager Trainer, and the Manager Training, Compliance, and Development.

• Customer Experience Manager responsible for the execution of the Customer Experience & Omnichannel Excellence (CXOCE) mandate to improve customer experience by unlocking the value of technology and data. I drove initiatives and programs that support the customer experience pillars of the business.
• As Manager of Customer Experience, I was responsible for the execution of the Customer Experience & Omnichannel Excellence (CXOCE) mandate to improve customer experience by unlocking the value of technology and data. I drove initiatives and programs that support the customer experience pillars of the business.
• As Manager of Customer Experience, I was responsible for the execution of the Customer Experience & Omnichannel Excellence (CXOCE) mandate to improve customer experience by unlocking the value of technology and data. I drove initiatives and programs that support the customer experience pillars of the business.

• Responsible for overseeing the daily business operations of the Jewel Changi Airport store, while coaching and mentoring 20 associates to deliver high performance.
• In August 2020, I was promoted to General Manager and relocated to Jewel, Singapore, to lead the team and manage the store operations. I was responsible for overseeing the daily business operations of the Jewel Changi Airport store, while coaching and mentoring 20 associates to deliver high performance.
• In August 2020, I was promoted to General Manager and relocated to Jewel, Singapore, to lead the team and manage the store operations. I was responsible for overseeing the daily business operations of the Jewel Changi Airport store, while coaching and mentoring 20 associates to deliver high performance.

• Store Manager of our relocated Foot Locker store in the main shopping belt of Wiesbaden, Germany. As Group Leader responsible for overseeing the daily business operations of 25 stores in my home area, while managing all aspects of the store operations in my home store.
• Store Manager of our relocated Foot Locker store in the main shopping belt of Wiesbaden, Germany. As Group Leader responsible for overseeing the daily business operations of 25 stores in my home area, while managing all aspects of the store operations in my home store.

• Store Manager of our SIDESTEP flagship store in the city center of Frankfurt am Main, Germany. As Group Leader responsible for overseeing the daily business operations of 25 stores in my home area, while managing all aspects of the store operations in my home store.
• Store Manager of our SIDESTEP flagship store in the city center of Frankfurt am Main, Germany. As Group Leader responsible for overseeing the daily business operations of 25 stores in my home area, while managing all aspects of the store operations in my home store.

• Support the store manager in the daily business operations of the store including coaching and mentoring the team and interacting with customers.
• Support the store manager in the daily business operations of the store including coaching and mentoring the team and interacting with customers.

• Responsible for opening and closing the store, setting up and dismantling the alarm system, and taking additional supervisory and coaching responsibilities.
• Responsible for opening and closing the store, setting up and dismantling the alarm system, and taking additional supervisory and coaching responsibilities.