Mark Ho

As a Technical Sales Representative at Rolan Australia, I provide technical sales support for a wide range of automotive parts and accessories by acting as the primary point of contact between customers and suppliers. I assist customers with technical enquiries relating to product fitment, specifications, quality, compatibility, and pricing, ensuring they receive suitable products that meet their requirements. I coordinate with suppliers to source products, obtain technical information, and identify new products for distribution within the Australian market. In addition, I manage customer orders, arrange product deliveries and returns, and work closely with both customers and suppliers to resolve product-related issues efficiently while maintaining strong business relationships and delivering a high standard of customer service.

As a Sales Associate for a distributor of commercial cleaning products, I handled daily customer orders and arranged the timely distribution of products. I maintained regular communication with customers, distributors, and delivery drivers to coordinate delivery schedules and resolve any logistics issues. I assisted customers with product enquiries and order processing while ensuring products were accurately prepared, packed, and dispatched according to customer requirements. In addition, I maintained inventory accuracy, organised warehouse stock, and worked closely with internal staff to resolve delivery and customer service issues, helping to ensure efficient operations and high levels of customer satisfaction.

During my internship as a Sales Assistant, I assisted in promoting newly developed educational software products by supporting product presentations and software demonstrations for prospective customers. I explained software features and technical functions in a clear and professional manner, responded to customer enquiries regarding product functionality, and worked closely with engineers to develop a thorough understanding of the products before presenting them to clients. I also gathered customer feedback and communicated market requirements to the development team, helping improve product development and ensure the software better met customer needs.