Marlene Grobler
Lake Grace,WA
Summary
Adept at enhancing office efficiencies and improving workflow, I significantly contributed to Earnshaw Ag by mastering office management and customer service. My expertise in inventory coordination and fostering client relations led to a notable increase in client retention. Skilled in payroll processing and known for exceptional organizational abilities, I excel in fast-paced environments. Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 13 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Earnshaw Ag
03.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Reconciled account files and produced monthly reports.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Completed bi-weekly payroll for 24 employees.
Tutor
Mighty Minds
01.2022 - 12.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Administration
Eagles Pride Hatchery
04.2020 - 10.2021
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Established and maintained standard office procedures to achieve demanding targets.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Directed day-to-day program delivery with utmost efficiency and tight cost controls to consistently achieve budget targets.
Service Advisor
Hoffeldt Auto
12.2017 - 10.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
Material Coordinator
Tubular
03.2011 - 12.2017
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
- Optimized material flow by implementing efficient inventory management systems.
- Created detailed reports on material usage, assisting management in making informed decisions about resource allocation.
Education
High School Diploma -
Kuswag
South Africa12.2007
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Scheduling
- File Organization
- Inventory Coordination
- Mail handling
- Travel Arrangements
- Account Reconciliation
- Data Entry
- Customer Relations
- Clerical Support
- Payroll Processing
- Billing
Timeline
Office Coordinator
Earnshaw Ag
03.2023 - Current
Tutor
Mighty Minds
01.2022 - 12.2022
Administration
Eagles Pride Hatchery
04.2020 - 10.2021
Service Advisor
Hoffeldt Auto
12.2017 - 10.2019
Material Coordinator
Tubular
03.2011 - 12.2017
High School Diploma -
Kuswag
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