Marnee Trezise
Murray Bridge,SA
Summary
Tourism graduate looking to begin a long term career based on optimising guest experiences and focusing on developing sustainable tourism practices. Dynamic and results-oriented professional with a proven track record working in fast paced retail management and providing customer-focused satisfaction. Demonstrated experience providing high levels of client care through effective communication and critical thinking.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Alchemy Services
06.2023 - Current
- Maintaining accurate and up to date records of client care and progress.
- Assist clients to access community resources.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Implementation of client-specific skill development and improvement plans
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Retail Department Manager
Coles Supermarkets
07.2014 - 06.2023
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Resolved escalated customer complaints professionally and diplomatically with effective communication
Education
Bachelor of Tourism And Event Management - Tourism
Flinders University
Adelaide, SA04-2019
Skills
- Critical thinking
- Problem resolution
- Teamwork and collaboration
- Safety procedures
- Effective communication
- Customer service
- Multitasking
Certification
- First Aid Certification
- National Police Clearance
- Working With Children Check
Timeline
Disability Support Worker
Alchemy Services
06.2023 - Current
Retail Department Manager
Coles Supermarkets
07.2014 - 06.2023
Bachelor of Tourism And Event Management - Tourism
Flinders University
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