Summary
Overview
Work History
Education
Skills
Timeline
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Marnie Tien

Springvale

Summary

Energetic and dependable Bachelor of Music undergraduate and Media Communication graduate with a strong passion for art, fashion, and communication. Seeking a part-time casual position to enhance professional skills while delivering high-quality work and exceptional customer service.

Overview

4
4
years of professional experience

Work History

Customer Service Assistance/Food Handler

Sushi Hub
07.2021 - Current
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
  • Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.

Concierge and Guest Experience Representative

Vicinity Centres
10.2023 - 01.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Public Relations Intern

Zilla & Brook
05.2023 - 08.2023
  • Increased awareness of company services and products with implementation of PR strategies.
  • Maintained and updated media contact lists and databases for ease of access.
  • Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
  • Drafted, edited and distributed press releases, media advisories and other public relations materials.

Education

Bachelor of Music - Popular Music

Monash University
Clayton, VIC
12-2026

Bachelor of Media Communication - Public Relations

Monash University
12-2023

Highschool -

Wellington Secondary College
01.2020

Skills

  • Highly adaptable
  • Strong empathy
  • Communications strategies
  • Strong work ethic
  • Excellent multitasking
  • Proactive attitude
  • Client engagement
  • Team player mentality
  • Flexible schedule
  • Safe food handling

Timeline

Concierge and Guest Experience Representative

Vicinity Centres
10.2023 - 01.2024

Public Relations Intern

Zilla & Brook
05.2023 - 08.2023

Customer Service Assistance/Food Handler

Sushi Hub
07.2021 - Current

Highschool -

Wellington Secondary College

Bachelor of Music - Popular Music

Monash University

Bachelor of Media Communication - Public Relations

Monash University

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Marnie Tien