Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MARRIYUM NAWAZ

23 Hughenden Drive,WA

Summary

CAREER SUMMARY

Highly-dynamic, dedicated and organized Town Planner with over 8+ years of experience, full Member of Planning Institute of Australia (PIA) with Master of Urban and Regional planner’s degree qualification.

Analytical Urban Planner skilled in reviewing and adjusting Zoning plans and diagrams. Excellent proficiency in Ms Office, AutoCAD and GIS. Ready to apply advanced knowledge of zoning requirements

I also have demonstrated experience in providing the best possible customer service dealing with internal and external clients in my day to day activities. Keeping myself, fellow team members and the community at large safe has always been my first priority in whatever projects and activities I have been involved with. I take ownership and accountability of my actions and decisions.

Overview

8
8
years of professional experience

Work History

Town Planner & Customer Care Officer(Real Estate)

BSM DEVELOPERS Pvt. Ltd
05.2017 - 06.2023
  • Developed strategic plans as required under the direction of the Director Development Services.
  • Preparing submissions of projects in accordance with rules of concerned governing authority and submitted detailed development designs along with its proposed time schedule and tentative cost.
  • Participation in mediation meetings with local authority for preliminary planning permission and sanction of master plans responding to the values of different stakeholders.
  • Carried regular inspection of developments to ensure compliance with approvals issued and take relevant remedial action where necessary
  • Assisted with design and implementation of customer service policies to streamline and standardize procedures.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Measured and improved customer satisfaction through feedback surveys and analysis.

Town Planner & Data Entry Officer

VESTA DEVELOPERS PVT LTD
09.2015 - 04.2017
  • Prepared a planning permit application for the changes to land use activities of development project in relation to sustainability
  • Prepared location plan, layout plan and the details of all buildings and other proposed structures, mortgage and transfer deed plans and feasibility reports
  • Assessed a development proposal based on the prevailing strategic plans and development assessment criteria
  • Consulted with councils and other stakeholders to get information relevant to submission and project completion
  • Managed project timelines, filing documents properly and on time.
  • Developed presentations to demonstrate planning initiatives and research.
  • Corresponded with clients and project contributors to provide status updates and solidify timelines.

Education

Master of Science - Urban And Regional Planning

University of Engineering & Technology (UET)
Pakistan
10.2019

Bachelors of Science Honrs - City & Regional Planning

University of Engineering & Technology (UET)
Pakistan
07.2015

Skills

  • Demonstrated high level of negotiation, communication, time management, and multidisciplinary consultancy skills
  • I have extensive technical knowledge to create land-use plans and programs to benefit surrounding communities and have understanding and interest in cross-cutting issues including sustainability, resilience, and climate change
  • Expert and well-trained to work on advanced AutoCAD, Arc GIS, SPSS, Google Earth and MS Office
  • Co-ordinate effectively with stakeholders through the planning and design phase of projects
  • Capable of handling various complex projects independently, and collaboratively as a team member
  • Enthusiastic with can do attitude, professional product and team management skills
  • Possess excellent verbal and written communication skills
  • Motivated and determined to achieve targets and goals

Accomplishments

  • Successfully implemented a plan of private housing scheme.
  • I won award of “Stand out Performer 2021” for constantly giving my best at latest job .
  • Won the Engagement Champion 2018award ” as being a highly engaged employee in my latest job.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Town Planner & Customer Care Officer(Real Estate)

BSM DEVELOPERS Pvt. Ltd
05.2017 - 06.2023

Town Planner & Data Entry Officer

VESTA DEVELOPERS PVT LTD
09.2015 - 04.2017

Master of Science - Urban And Regional Planning

University of Engineering & Technology (UET)

Bachelors of Science Honrs - City & Regional Planning

University of Engineering & Technology (UET)

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MARRIYUM NAWAZ