Marshelle Ferrer Barretto
Melbourne
Summary
Customer service worker with extensive experience in retail and fast food environments and a certificate in customer service, community services, first aid and coffee making, skilled in assisting customers, processing transactions, and resolving issues quickly. Known for being a good listener and cooperating effectively with team members. Strong communication, teamwork, and time management skills, with the ability to multitask and meet customer needs in fast-paced settings. Reliable and dedicated to creating a positive customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH AND BOH TEAM MEMBER
Marry Brown
07.2024 - 12.2024
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Remembered, recited and promoted variety of menu items.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
- Ensured food safety standards were met by properly storing and handling raw chicken products.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Unloaded food supplies from distributor trucks and efficiently organized inventory.
- Prepare and cut vegetables and sauces
- Marinate chicken
- Enhanced customer satisfaction by consistently preparing high-quality food items according to established recipes and guidelines.
- Wrapped, dated and rotated food items to properly store food and maintain freshness.
- Prepared all food orders within Number to Number minutes to maintain high standards and customer satisfaction.
Barista
Daniel's Donuts
02.2023 - 07.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Controlled line and crowd with quick, efficient service
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
Retail Assistant
Daniels Donuts
02.2022 - 07.2024
- Used POS system to process sales, returns, online orders, and gift card activations
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
Fast Food Worker
KFC
03.2024 - 06.2024
- Greeted customers promptly and took orders to keep flow of traffic moving
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Collaborated with team members to quickly fill large orders and serve large parties
Prep Cook
Derrimut Noodle Bar
02.2022 - 12.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Education
Community Services -
IVET
Melbourne, VICNursing -
Holmesglen Institute
Melbourne, VICDental Assisting -
Kangan Institute
Melbourne, VIC07.2026
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Complex Problem-Solving
- Reliable and Responsible
- Team Cooperation
- Food preparation
- Food handling
- Frying
- Hospitality and service industry background
- Kitchen equipment operation and maintenance
Certification
- First aid
- Hand hygiene certification
- Customer service
- Coffee making
- RSA
- Food handling
- Community services
Expectedgraduation
07/26
Timeline
FOH AND BOH TEAM MEMBER
Marry Brown
07.2024 - 12.2024
Fast Food Worker
KFC
03.2024 - 06.2024
Barista
Daniel's Donuts
02.2023 - 07.2024
Prep Cook
Derrimut Noodle Bar
02.2022 - 12.2023
Retail Assistant
Daniels Donuts
02.2022 - 07.2024
Nursing -
Holmesglen Institute
Dental Assisting -
Kangan Institute
- First aid
- Hand hygiene certification
- Customer service
- Coffee making
- RSA
- Food handling
- Community services
Community Services -
IVET
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