Marta Gunawan
Gold Coast,QLD
Summary
I am a professional who have proven track record of being adaptable and responsible with a strong foundation in computer literacy and teamwork. Experiences in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Skilled in problem-solving and time management, ensuring optimal service delivery.
Overview
7
7
years of professional experience
Work History
Contract Officer
United Disability Care
09.2023 - Current
- Forecast client expenditure by assessing requested services.
- Create and manage service agreements, programs of supports and quotes for all new and existing clients.
- Review, maintain and monitor bookings and services in accordance with accepted quotes in the provider portals against client NDIS plans.
- Collaborate with Branch/Area Managers in preparing for a client's plan review to ensure client's quotes is updated.
- Attend relevant stakeholder meetings, networking with representatives, service providers, coordinator of support and plan managers and other services.
- Stay updated on relevant NDIS pricing structures and changes.
Roster Clerk
United Disability Care
12.2021 - 09.2023
- Ensuring support worker are being rostered as per roster of care and in line with the SCHADS awards.
- Multitasking between covering shifts, forecasting support worker's leave, managing emails and high phone calls enquiries.
- Attending work force planning meeting with Service Delivery and Human Resources to make sure that roster operates within the budget and clients meets are being met.
- Communicate daily and building relationships with support workers and participants.
Food and Beverage Supervisor
VOCO Hotel
01.2018 - 12.2021
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Education
Certificate IV - Accounting And Bookkeeping
TAFE Queensland
Ashmore, QLD08.2025
Bachelor's Business Management - Hospitality Management
International College of Management Sydney
Sydney12.2017
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Computer Literacy
- Time Management
- Dependable and Responsible
Timeline
Contract Officer
United Disability Care
09.2023 - Current
Roster Clerk
United Disability Care
12.2021 - 09.2023
Food and Beverage Supervisor
VOCO Hotel
01.2018 - 12.2021
Certificate IV - Accounting And Bookkeeping
TAFE Queensland
Bachelor's Business Management - Hospitality Management
International College of Management Sydney
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