Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Martha Justin

Melbourne,VIC

Summary

A highly motivated and organized individual with a strong work ethic and exceptional interpersonal skills, dedicated to fostering a positive workplace culture. Proven experience in leading teams to enhance performance and customer satisfaction through effective motivation and support. Highly skilled in problem-solving and adapting to new challenges, consistently delivering high-quality service with meticulous attention to detail. Aiming to contribute proactively within a dynamic team environment to drive success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Trainer

Mcdonalds
Dandenong North, Victoria
06.2024 - Current
  • Provided leadership and guidance to team members while fostering an environment that values collaboration and team work.
  • Monitored the performance of crew members in the field, providing feedback and guidance when needed.
  • Documented performance, safety and customer service needs to improve operations.
  • Ensured that all safety protocols were followed during training sessions and shifts.
  • Provided excellent service and attention to customers, whether face-to-face or through phone conversations.
  • Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
  • Maintained a clean and organised work area at all times.

McCafe Barista

Mcdonalds
Dandenong North, Victoria
01.2024 - Current
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.

Crew Member

Mcdonalds
Dandenong North, Victoria
08.2023 - 06.2024
  • Warmly greeted visitors to promote great customer service within the business and positive ordering experience.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Utilized POS system, processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Served food quickly for positive guest experiences
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies during shift.

Canteen Assistor

Gloria Pyke Netball
Dandenong, Victoria
07.2022 - 07.2023
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained cleanliness and ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Operated cash registers to process payments for goods and services.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Education

St Johns Regional College
Dandenong, VIC

Skills

  • Leadership and Teamwork
  • Customer Service
  • Organisational skills
  • Problem-Solving
  • Communication Skills
  • Training and Development
  • Food Safety and Hygiene
  • Time Management
  • Adaptability
  • Attention to Detail

Accomplishments

  • Year 9 academic excellence certificate
  • Year 10 SRC representative

Certification

  • DoFoodSafely certificate

Affiliations

  • Sunday school church leader
  • Netball captain
  • Sport assistance during school

References

References available upon request.

Timeline

Crew Trainer

Mcdonalds
06.2024 - Current

McCafe Barista

Mcdonalds
01.2024 - Current

Crew Member

Mcdonalds
08.2023 - 06.2024

Canteen Assistor

Gloria Pyke Netball
07.2022 - 07.2023

St Johns Regional College

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Martha Justin