Martin Arthur
Gold Coast,QLD
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at McDonald's. Proven ability to train staff effectively while managing inventory and enhancing store operations. Skilled in cash handling and issue resolution, ensuring customer satisfaction and operational efficiency. Open Manual Car Licence holder, adept at navigating diverse environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Trade Assistant
CRG Creations
03.2021 - Current
- Manufacturing and installing custom car parts out of steel and aluminium
- Confidently using workshop machinery and hand tools to prepare raw materials to be Tig and Mig welded
- Tig and mig welding custom car parts
- Operating forklift
Delivery Driver
Uber Eats
01.2020 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Maintained vehicle cleanliness and functionality for safe transportation of goods.
- Communicated effectively with customers to confirm order details and address inquiries.
- Managed multiple deliveries simultaneously while adhering to safety protocols.
- Adapted to changing traffic conditions and weather impacts on delivery schedules.
Store Assistant
Aldi
02.2018 - 03.2021
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Managed daily cash register operations, ensuring accuracy in transactions and reporting.
- Collaborated with team members to maintain cleanliness and organization of the store environment.
- Developed strong relationships with customers, providing assistance and resolving inquiries effectively.
- Streamlined checkout processes, enhancing customer satisfaction through efficient service.
- Coordinated product displays to optimize store layout and increase sales visibility.
Crew Trainer
McDonald's
04.2013 - 02.2018
- Trained new crew members on operational procedures and customer service standards.
- Monitored team performance to ensure compliance with health and safety regulations.
- Developed training materials to enhance onboarding process for new hires.
- Provided ongoing coaching and feedback to staff, improving service efficiency.
- Assisted in inventory management, ensuring adequate stock levels for operations.
Education
Certificate III in Hospitality - Hospitality
TAFE QLD
QLD01-2017
High School Diploma -
St Michaels Collage
Gold Coast, QLD12-2016
Skills
- Customer service
- Customer relations
- Store maintenance
- Team collaboration
- Inventory management
- Stock replenishment
- Employee training
- Cash handling
- Strong organization
- Issue resolution
- Open Manual Car Licence
Accomplishments
Competed in multiple triathlons with QLD TriSeries
Active Rock Climber
Certification
Certificate 3 in Hospitality
RSA and RSG
Open Manual Car licence
Timeline
Trade Assistant
CRG Creations
03.2021 - Current
Delivery Driver
Uber Eats
01.2020 - Current
Store Assistant
Aldi
02.2018 - 03.2021
Crew Trainer
McDonald's
04.2013 - 02.2018
Certificate III in Hospitality - Hospitality
TAFE QLD
High School Diploma -
St Michaels Collage