Martina Campbell
Experienced Administration Professional with many years of front office, administration, and customer service experience in fast paced professional environments. Recognised for delivering exceptional service, managing complex administrative processes, maintaining accurate records, and building positive relationships with clients, colleagues, and stakeholders. Highly organised with advanced skills in Microsoft Outlook, Word and Excel, strong problem solving abilities and a proactive approach to supporting daily operations. Passionate about creating welcoming environments, maintaining high standards, and ensuring every interaction is professional, efficient and positive.
INTERESTS:
Outside of work I enjoy attending Yoga and Pilates classes, spending time outdoors with my Cavoodle and watching Theatre Shows. I find these activities help me maintain a positive outlook and good work-life balance.
Work History
Administration Clerk
6 Years 7 Months- Deliver professional front office and administration support within a busy healthcare environment.
- Provide exceptional customer service while assisting patients, specialists and healthcare professionals.
- Manage high volumes of telephone, email, face to face enquiries maintaining accuracy and confidentiality.
- Maintain electronic records, perform detailed entry and manage digital filing systems.
- Process Medicare, DVA, Workcover and Private Transactions.
- Reconcile daily Eftpos and banking transactions.
- Prepare correspondence, reports, administrative documentation using Microsoft Office.
- Contribute to smooth daily operations running of the department through strong organisation and teamwork.
- Identify and resolve administrative issues while maintaining high level of customer service.
Medical Receptionist
12 Years 5 Months- Managed a busy front reception area, creating a welcoming and professional environment for patients and visitors.
- Supported multiple specialists by coordinating appointments, procedures, referrals and daily schedules.
- Responded to high volume telephone and email enquiries while providing accurate information in a timely order.
- Maintained patients records, digital filing systems and confidential documentation with exceptional attention to detail.
- Processed Medicare, DVA, Workcover, private billing invoices and payments.
- Prepared admission documentation and ensured compliance with organisational procedures.
- Performed general office administration including scanning, filing, correspondence and document management.