Martine Leonard
Melbourne,VIC
Summary
Customer-focused& results-driven music, electronics and entertainment enthusiast, looking for the next exciting step as a Retail Team Member in sales and customer service. Aims to build positive rapport with customers to inspire purchases that excite them, impress their friends and family, and grow the business by positive word of mouth and motivating customers to come back.
Overview
25
25
years of professional experience
Work History
Active Support Worker
Oncall Group Australia
04.2010 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
DJ
The Market Hotel
01.2000 - 12.2010
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
Retail Team Member
HMV
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
Retail Team Member
Final Vinyl
- Ensured high level of customer satisfaction with product recommendations & sales.
- Restock shelves.
- Order product.
- Cash handling and managed store opening/closing procedures.
Cashier
BP
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma of Graphic Design
Holmesglen Institute of Technology
Chadstone, VIC2017
Diploma of Website Development
Holmesglen Institute of Technology
Moorabbin, VIC2021
Skills
- Store maintenance
- Cash Handling Accuracy
- Goal-oriented mindset
- Reliability and punctuality
- Sales proficiency
- Cross-selling strategies
- Product Knowledge Expertise
Software
Adobe Creative Suite: Illustrator, Photoshop, InDesign
Logic Pro X
Microsoft Office: Word, Excel, Outlook
Timeline
Active Support Worker
Oncall Group Australia
04.2010 - Current
DJ
The Market Hotel
01.2000 - 12.2010
Retail Team Member
HMV
Retail Team Member
Final Vinyl
Cashier
BP
Diploma of Graphic Design
Holmesglen Institute of Technology
Diploma of Website Development
Holmesglen Institute of Technology
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