Summary
Overview
Work History
Education
Skills
EDUCATION
Timeline
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MARTIN JOSEPH TUANO

Essendon,VIC

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

8
8
years of professional experience

Work History

Content Producer, Journalist

Special Broadcasting Service (SBS)
04.2023 - Current
  • Participated in brainstorming sessions with cross-functional teams, contributing innovative ideas for new projects or campaigns.
  • Assisted team members on best practices in content production techniques and optimization strategies.
  • Monitored content performance using analytics tools, making data-driven decisions for future improvements.
  • Developed engaging email campaigns, driving leads generation and customer retention efforts.

Guest Service Agent

Novotel and ibis Styles Melbourne Airport
06.2024 - 09.2024
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.

Marketing Manager

Digital Marketing Startup
02.2023 - 08.2023
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.

Multimedia Producer and Head Researcher

ABS-CBN Broadcasting Center
07.2017 - 12.2022
  • Evaluated emerging technologies for potential implementation into future multimedia projects, staying ahead of industry innovations.
  • Spearheaded internal training initiatives focused on enhancing teammates'' technical skills in multimedia production software applications.
  • Increased audience engagement through the creation of visually appealing and interactive digital media projects.
  • Conducted thorough research on industry trends to inform creative decisions and maintain a competitive edge.

Education

MBA - Business Analytics

Kaplan Business School
Melbourne, VIC
02-2027

Diploma - Marketing and Communication

Australian City Design College
Melbourne, VIC
02-2025

Bachelor of Arts - Communication

Colegio de San Juan de Letran
01.2017

Skills

  • Guest communication
  • Writing and verbal communication
  • Check-in and Check-out procedures
  • Complaint handling
  • Guest inquiry resolution
  • Brand storytelling
  • Content strategy development
  • Content production
  • Video editing
  • Audience engagement

EDUCATION

English
Filipino
Basic Spanish

Timeline

Guest Service Agent

Novotel and ibis Styles Melbourne Airport
06.2024 - 09.2024

Content Producer, Journalist

Special Broadcasting Service (SBS)
04.2023 - Current

Marketing Manager

Digital Marketing Startup
02.2023 - 08.2023

Multimedia Producer and Head Researcher

ABS-CBN Broadcasting Center
07.2017 - 12.2022

Bachelor of Arts - Communication

Colegio de San Juan de Letran

MBA - Business Analytics

Kaplan Business School

Diploma - Marketing and Communication

Australian City Design College

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MARTIN JOSEPH TUANO